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Sunday 4 June 2023 Dublin: 13°C

# ComReg

Last month
May 2023
# Eircom
Eir fined €2.45 million by regulator for overcharging an estimated 76,000 customers
The refunds have an estimated price-tag of approximately €6.7 million according to the regulator.
# eir
Meteor to refund 55,000 customers for data charges following investigation
The communications regulator found that Meteor, a past standalone brand owned by eir, did not adequately inform customers about out-of-bundle charges.
This year
# three ireland
Three Ireland plead guilty to data roaming debacle which affected over 1,600 customers
A businessman who spent two days in Monaco ‘got a shock’ to find he had been charged €29,298.
Last year
# scam calls
Telecoms regulator launches major plan to tackle volume of scam calls to Irish mobile users
ComReg has established a new taskforce to deal with the issue.
The communications regulator has set up a taskforce to tackle the problem, Stephen McDermott writes.
Monthly meetings will examine proposals such as blocking callers from abroad which 'clone' Irish phone numbers.
ComReg says mobile users in Ireland are being 'inconvenienced, confused, and threatened' by volume of fraudulent calls and texts.
All time
# Courts
Vodafone fined €13k over delays in transferring landline numbers and unlocking mobile phones
The Commission for Communications Regulation prosecuted the broadband and phone service after looking into customer complaints in 2020 and earlier this year.
EU notified of pro-Brexit group registering in Ireland to keep '.eu' domain
There are a strict set of criteria for a website to hold an ‘.eu’ domain.
# Probe
Call for investigation into pro-Brexit lobby group relocating to Ireland
Fine Gael’s Neale Richmond has asked online regulator ComReg to investigate after the Leave.EU group moved its website office to Waterford.
# ComReg
Virgin Media to repay €3 million to 100,000 customers over 'post-cancellation charges'
Comreg said Virgin Media failed to proactively refund customers monies that were owed.
# customer service
Two-thirds of complaints dealt with by telecoms regulator so far this year came from Eir customers
The regulator said Eir customers have experienced “unacceptable” waiting times.
# Complaints
Eir CEO says it was a 'mistake' to locate customer care centre in Sligo
Carolan Lennon has since clarified her remarks and said Eir is “committed to Sligo”.
# ComReg
Final call for printed telephone directories as it's confirmed they're now consigned to history
ComReg has now ruled that it will no longer impose a requirement on Eir to publish an annual directory of telephone subscribers.
# Covid-19
Mobile and broadband capacity ramps up to deal with sharp surge in voice and data traffic
There has been increased pressure on the networks as more people work from home and connect with loved ones.
# retail and services
ComReg accused broadband provider Pure Telecom of breaking contract-changing rules
The watchdog issued a notice of non-compliance to the telco company.
# policy and economy
ComReg has called out Eir over how it modifies contracts
The regulator’s finding is the latest chapter in its bumpy relationship with the telco.
# retail and services
'A burden, outdated, absolute folly': Eir lashed out against a bid for it to maintain public payphones
The telco lodged a scornful submission as part of ComReg’s review of the service.
# ComReg
How good is the phone coverage where you are? New map shows quality across the country
You can adjust the map to show you different providers and switch between quality of 3G and 4G signal.
# retail and services
Eir has accused ComReg of breaking EU laws in its clampdown on costly helplines
The watchdog is rolling out new rules relating to ‘non-geographic numbers’.
# ComReg
Eircom fined €23,500 for continually over-charging customers
Five people went to industry watchdog Comreg after Eir’s customer service teams failed to resolve their problems.
# fined
Three fined €575,000 for making it difficult for customers to cancel their contracts
ComReg said many customers had trouble cancelling their service with the provider.
# best bundles
New online comparison tool to show you best phone deals ahead of Christmas rush
The tool was set up by independent regulator Comreg.
# Courts
German phone operator fined €66,000 for ripping off hundreds of elderly Irish customers
Yourtel pleaded guilty to 88 counts under the Communications Act for charging 560 customers for a service that was requested but not supplied.
# Scam
Did you get a call from a Liberia-based number? Don't answer, it's a scam
ComReg advised consumers to be vigilant at all times.
# Courts
Eir fined over €10,500 after it admitted overcharging customers
The case was heard in Dublin District Court.
# Courts
Landline operator fined after sending bills to pensioner for service it didn't provide
Yourtel was also ordered to pay €10,000 in legal costs.
# roam like home
New EU roaming allowances: Here's what phone companies will be charging from next week
The new rules will be a huge improvement for customers – but don’t be fooled by the ‘roam like at home’ slogan.
# ComReg
Three telcos are in hot water over 'inappropriate' marketing slipped into contract docs
Vodafone, Eir and Sky all face possible fines from the communications watchdog.
# poor service
Here's what you need to know about Eir's record fine from the telecoms watchdog
The company blamed the weather for delivering poor phone services in 2015.
# roam free
'Don't have the wool pulled over their eyes': Comreg to investigate Three over roaming charges
Fine Gael TD Noel Rock wants Comreg to investigate potential breaches of EU law as a “matter of urgency”.
# no signal
Around 10,000 Irish homes had their TV connection shut off today
The move comes as a broadcast transmission network is being removed.
# Out of service
Eircom has refunded thousands of customers for phone outages
The telecoms company struck a deal with the industry watchdog.
# the death of the text
Ireland ditches texting for web messaging as phones continue to outnumber people
The number of people in Ireland texting fell by 24.5% from this time last year according to new figures from ComReg.
# ComReg
Watchdog investigates Yourtel over Eircom complaints confusion
Many customers were blaming Eircom for problems experienced with Yourtel’s service.
# Investigation
ComReg closes TV3 complaint against RTÉ due to 'insufficient grounds for action'
The complaint was submitted by TV3 in 2008 and the investigation commenced in 2011, assisted by Deloitte.
# Spending
How much is the average mobile phone bill a month?
The quarterly report from ComReg suggests that cheaper mobile plans and the increased sales of bundled products have helped reduce the amount spent on mobile services.
# data hogs
SMS messaging takes a serious tumble as mobile data grows in popularity
SMS messages fell from 2.94 billion to 2.15 billion in the past year, a fall of 27.6 per cent, as messaging services like iMessage, WhatsApp and Viber grow in popularity.
# Prime Numbers
John Gilligan, corporation tax and Trap’s last day: The week in numbers
Plus: How many texts do people in Ireland send on an average day?
# busy fingers
Irish people sent over 2.4 billion texts between April and June
A report from ComReg also found that more than three quarters of mobile calls were to another mobile.
# Internet access
More than half of all households in Ireland have broadband
A report published today finds 65 per cent of Irish homes have access to broadband.
# e-billing
ComReg find against Meteor over e-bill contract changes
The Commission for Communications Regulation has found that Meteor did not give the customers adequate details on withdrawing from contract following changes.
# Eircom
Eircom pays €275k penalty for failing to repair faults equally
ComReg found that Eircom was repairing more faults to its own retail arm’s customers than that of other operators’ customers.