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Sunday 4 June 2023 Dublin: 13°C

# ComReg

Last month
May 2023
# Eircom
Eir fined €2.45 million by regulator for overcharging an estimated 76,000 customers
The refunds have an estimated price-tag of approximately €6.7 million according to the regulator.
12.3k
15
May 17th 2023, 1:10 PM
# eir
Meteor to refund 55,000 customers for data charges following investigation
The communications regulator found that Meteor, a past standalone brand owned by eir, did not adequately inform customers about out-of-bundle charges.
14.5k
6
May 11th 2023, 9:10 AM
This year
2023
# three ireland
Three Ireland plead guilty to data roaming debacle which affected over 1,600 customers
A businessman who spent two days in Monaco ‘got a shock’ to find he had been charged €29,298.
14.1k
0
Jan 12th 2023, 3:43 PM
Last year
2022
# scam calls
Telecoms regulator launches major plan to tackle volume of scam calls to Irish mobile users
ComReg has established a new taskforce to deal with the issue.
The communications regulator has set up a taskforce to tackle the problem, Stephen McDermott writes.
Monthly meetings will examine proposals such as blocking callers from abroad which 'clone' Irish phone numbers.
ComReg says mobile users in Ireland are being 'inconvenienced, confused, and threatened' by volume of fraudulent calls and texts.
27.6k
45
Jan 27th 2022, 12:05 AM
All time
# Courts
Vodafone fined €13k over delays in transferring landline numbers and unlocking mobile phones
The Commission for Communications Regulation prosecuted the broadband and phone service after looking into customer complaints in 2020 and earlier this year.
15.2k
0
Dec 9th 2021, 6:08 PM
# leave.eu
EU notified of pro-Brexit group registering in Ireland to keep '.eu' domain
There are a strict set of criteria for a website to hold an ‘.eu’ domain.
42.6k
43
Jan 9th 2021, 3:42 PM
# Probe
Call for investigation into pro-Brexit lobby group relocating to Ireland
Fine Gael’s Neale Richmond has asked online regulator ComReg to investigate after the Leave.EU group moved its website office to Waterford.
95.2k
63
Jan 8th 2021, 9:42 PM
# ComReg
Virgin Media to repay €3 million to 100,000 customers over 'post-cancellation charges'
Comreg said Virgin Media failed to proactively refund customers monies that were owed.
20.3k
24
Dec 17th 2020, 2:52 PM
# customer service
Two-thirds of complaints dealt with by telecoms regulator so far this year came from Eir customers
The regulator said Eir customers have experienced “unacceptable” waiting times.
14.9k
44
Dec 9th 2020, 4:13 PM
# Complaints
Eir CEO says it was a 'mistake' to locate customer care centre in Sligo
Carolan Lennon has since clarified her remarks and said Eir is “committed to Sligo”.
119k
163
Updated
Nov 25th 2020, 6:36 PM
# ComReg
Final call for printed telephone directories as it's confirmed they're now consigned to history
ComReg has now ruled that it will no longer impose a requirement on Eir to publish an annual directory of telephone subscribers.
36.2k
36
May 3rd 2020, 3:12 PM
# Covid-19
Mobile and broadband capacity ramps up to deal with sharp surge in voice and data traffic
There has been increased pressure on the networks as more people work from home and connect with loved ones.
26.2k
47
Apr 10th 2020, 7:00 AM
# retail and services
ComReg accused broadband provider Pure Telecom of breaking contract-changing rules
The watchdog issued a notice of non-compliance to the telco company.
511
0
Jun 20th 2019, 9:57 AM
# policy and economy
ComReg has called out Eir over how it modifies contracts
The regulator’s finding is the latest chapter in its bumpy relationship with the telco.
9.3k
32
Mar 14th 2019, 11:36 AM
# retail and services
'A burden, outdated, absolute folly': Eir lashed out against a bid for it to maintain public payphones
The telco lodged a scornful submission as part of ComReg’s review of the service.
925
0
Feb 28th 2019, 4:27 PM
# ComReg
How good is the phone coverage where you are? New map shows quality across the country
You can adjust the map to show you different providers and switch between quality of 3G and 4G signal.
56.9k
48
Feb 22nd 2019, 7:11 PM
# retail and services
Eir has accused ComReg of breaking EU laws in its clampdown on costly helplines
The watchdog is rolling out new rules relating to ‘non-geographic numbers’.
1.0k
3
Dec 7th 2018, 10:32 AM
# ComReg
Eircom fined €23,500 for continually over-charging customers
Five people went to industry watchdog Comreg after Eir’s customer service teams failed to resolve their problems.
28.1k
39
Jun 26th 2018, 6:10 AM
# fined
Three fined €575,000 for making it difficult for customers to cancel their contracts
ComReg said many customers had trouble cancelling their service with the provider.
31.5k
74
Dec 19th 2017, 1:15 PM
# best bundles
New online comparison tool to show you best phone deals ahead of Christmas rush
The tool was set up by independent regulator Comreg.
22.5k
20
Dec 13th 2017, 8:34 AM
# Courts
German phone operator fined €66,000 for ripping off hundreds of elderly Irish customers
Yourtel pleaded guilty to 88 counts under the Communications Act for charging 560 customers for a service that was requested but not supplied.
33.1k
33
Dec 11th 2017, 7:44 PM
# Scam
Did you get a call from a Liberia-based number? Don't answer, it's a scam
ComReg advised consumers to be vigilant at all times.
134k
106
Oct 18th 2017, 2:02 PM
# Courts
Eir fined over €10,500 after it admitted overcharging customers
The case was heard in Dublin District Court.
20.9k
42
Oct 9th 2017, 6:30 PM
# Courts
Landline operator fined after sending bills to pensioner for service it didn't provide
Yourtel was also ordered to pay €10,000 in legal costs.
24.2k
10
Jun 19th 2017, 5:32 PM
# roam like home
New EU roaming allowances: Here's what phone companies will be charging from next week
The new rules will be a huge improvement for customers – but don’t be fooled by the ‘roam like at home’ slogan.
46.3k
37
Jun 9th 2017, 6:45 AM
# ComReg
Three telcos are in hot water over 'inappropriate' marketing slipped into contract docs
Vodafone, Eir and Sky all face possible fines from the communications watchdog.
548
0
Jun 1st 2017, 2:51 PM
# poor service
Here's what you need to know about Eir's record fine from the telecoms watchdog
The company blamed the weather for delivering poor phone services in 2015.
26.4k
37
Apr 14th 2017, 8:07 AM
# roam free
'Don't have the wool pulled over their eyes': Comreg to investigate Three over roaming charges
Fine Gael TD Noel Rock wants Comreg to investigate potential breaches of EU law as a “matter of urgency”.
16.6k
45
Mar 10th 2017, 5:47 PM
# no signal
Around 10,000 Irish homes had their TV connection shut off today
The move comes as a broadcast transmission network is being removed.
36.6k
29
Apr 19th 2016, 2:45 PM
# Out of service
Eircom has refunded thousands of customers for phone outages
The telecoms company struck a deal with the industry watchdog.
11.5k
18
Apr 7th 2015, 2:15 PM
# the death of the text
Ireland ditches texting for web messaging as phones continue to outnumber people
The number of people in Ireland texting fell by 24.5% from this time last year according to new figures from ComReg.
16.9k
29
Sep 11th 2014, 10:29 PM
# ComReg
Watchdog investigates Yourtel over Eircom complaints confusion
Many customers were blaming Eircom for problems experienced with Yourtel’s service.
14.1k
7
Sep 10th 2014, 10:20 PM
# Investigation
ComReg closes TV3 complaint against RTÉ due to 'insufficient grounds for action'
The complaint was submitted by TV3 in 2008 and the investigation commenced in 2011, assisted by Deloitte.
7.0k
7
Jun 21st 2014, 3:56 PM
# Spending
How much is the average mobile phone bill a month?
The quarterly report from ComReg suggests that cheaper mobile plans and the increased sales of bundled products have helped reduce the amount spent on mobile services.
33.4k
75
Jun 20th 2014, 3:10 PM
# data hogs
SMS messaging takes a serious tumble as mobile data grows in popularity
SMS messages fell from 2.94 billion to 2.15 billion in the past year, a fall of 27.6 per cent, as messaging services like iMessage, WhatsApp and Viber grow in popularity.
11.9k
23
Mar 14th 2014, 4:03 PM
# Prime Numbers
John Gilligan, corporation tax and Trap’s last day: The week in numbers
Plus: How many texts do people in Ireland send on an average day?
5.5k
3
Sep 14th 2013, 7:30 PM
# busy fingers
Irish people sent over 2.4 billion texts between April and June
A report from ComReg also found that more than three quarters of mobile calls were to another mobile.
3.9k
28
Sep 13th 2013, 8:22 AM
# Internet access
More than half of all households in Ireland have broadband
A report published today finds 65 per cent of Irish homes have access to broadband.
4.4k
66
Sep 12th 2013, 3:19 PM
# e-billing
ComReg find against Meteor over e-bill contract changes
The Commission for Communications Regulation has found that Meteor did not give the customers adequate details on withdrawing from contract following changes.
10.6k
59
Sep 9th 2013, 9:01 PM
# Eircom
Eircom pays €275k penalty for failing to repair faults equally
ComReg found that Eircom was repairing more faults to its own retail arm’s customers than that of other operators’ customers.
10.6k
38
Aug 7th 2013, 7:09 PM
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