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Dublin: 14°C Thursday 18 August 2022

Watchdog investigates Yourtel over Eircom complaints confusion

Many customers were blaming Eircom for problems experienced with Yourtel’s service.

Image: shutterstock via landlines

THE COMMISSION FOR Communications Regulation (ComReg) is investigating Yourtel over a substantial number of consumer complaints.

A statement was issued by ComReg today addressing a number of complaints that had been made in error against Eircom.

It wished to clarify that the services being provided were coming from Yourtel and not Eircom.

Yourtel Limited sells a number of products based on Carrier Pre-Selection (CPS). This is a system where customers are able to select different providers for their line rental and for their calls, usually with the purpose of reducing costs.

The practice being investigated by ComReg looks at services given to customers where Yourtel’s CPS was used to provide calls and Eircom to provide line rental. This led to customers receiving two separate bills, One from each of the companies.

The provider is being investigated for failing to comply with ComReg’s regulations on communications services.

ComReg does not have a role in investigating the retail prices of the calls offered by Yourtel.

In the statement issued today, a representative for ComReg, said:

Notwithstanding its current investigation, ComReg would encourage consumers to ensure that they understand which company is providing which service, as well as the features, price and terms and conditions that they are agreeing to when the subscribe to electronic communications services by whatever means, including by phone.

Read: This Irish telecoms company has landed a €125 million investment

Also: Fear rural customers left “high and dry” as €223m National Broadband Scheme ends

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