We need your help now

Support from readers like you keeps The Journal open.

You are visiting us because we have something you value. Independent, unbiased news that tells the truth. Advertising revenue goes some way to support our mission, but this year it has not been enough.

If you've seen value in our reporting, please contribute what you can, so we can continue to produce accurate and meaningful journalism. For everyone who needs it.

level 5

Electric Ireland announces moratorium on energy disconnections during Level 5 restrictions

The six-week restrictions begin tomorrow.

ELECTRIC IRELAND HAS announced a moratorium on disconnecting customers who struggle to pay their energy bills.

The company says it will begin the moratorium tomorrow, when Level 5 Covid-19 restrictions lasting until 1 December kick in.

However, the company has asked those who are experiencing financial difficulty to make contact, saying it will work with them to find a payment plan to suit their circumstances.

In a statement, Electric Ireland said it was aware of the challenges that some customers will experience under Level 5 restrictions.

“We want to ensure those customers will be protected and have peace of mind during the winter months as we deal with the challenges of the Covid restrictions,” the company’s executive director Marguerite Sayers said.

The company added that a gas price freeze, which has seen a 11.5% decrease in prices from 1 April, will remain in effect for the winter months.

Managing Director of Eoin Clarke said the freeze on disconnections would give customers peace of mind.

“It’ll be interesting to see whether other providers follow suit and decide to protect their customers from what could be the hardest winter of many peoples lives,” he commented.

“As people are ordered to stay at home, energy consumption is going to increase meaning bigger bills for families who simply won’t be able to afford it.”

Your Voice
Readers Comments
This is YOUR comments community. Stay civil, stay constructive, stay on topic. Please familiarise yourself with our comments policy here before taking part.
Leave a Comment
    Submit a report
    Please help us understand how this comment violates our community guidelines.
    Thank you for the feedback
    Your feedback has been sent to our team for review.

    Leave a commentcancel