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#Financial Services Ombudsman

# financial-services-ombudsman - Thursday 28 March, 2019

Couple received €40,000 after insurer tried to reject storm damage claim

There were 5,692 complaints made to the financial services ombudsman last year – one third of those about insurance.

# financial-services-ombudsman - Thursday 29 March, 2018

A man with no computer literacy had money stolen from him using his online banking service

The case was mediated on by the Financial Services Ombudsman, and the man’s family were awarded €8,000.

# financial-services-ombudsman - Wednesday 6 September, 2017

'It has a profound impact': Insurance companies cancel policies over minor non-disclosures

Ireland’s financial services watchdog has said companies need to ask questions in a clear manner when customers sign up.

# financial-services-ombudsman - Thursday 25 June, 2015

The courts have backed the banks on high mortgage rates

Lenders have been accused of “changing the goal posts against the consumer” on variable mortgages.

# financial-services-ombudsman - Wednesday 25 February, 2015

Lots of people still have complaints about their mortgages

Mortgage issues continue to be the highest drivers of complaints.

# financial-services-ombudsman - Monday 28 April, 2014

Only one in every twenty complaints about financial mis-selling is upheld

Fianna Fail issues a call to overhaul rules governing the sale of financial products.

# financial-services-ombudsman - Friday 7 March, 2014

The State still puts banking needs ahead of people's rights - FLAC

The Free Legal Advice Centres says boom time soft-touch regulation “persists to this day”

Column: Irish financial consumers are bewildered, frightened and angry

The protection available to consumers when they take out credit is still inadequate – despite all the promises that were made after the crash, writes Noeline Blackwell.

# financial-services-ombudsman - Saturday 31 August, 2013

Mortgage arrears crisis the 'defining issue of our time'

The Financial Services Ombudsman says the banks have to “get up to speed” on the crisis.

# financial-services-ombudsman - Thursday 25 April, 2013

Fianna Fáil want period for financial services complaints extended

A six year limit currently exists after which complaints cannot be made to the Financial Services Ombudsman.

# financial-services-ombudsman - Thursday 31 January, 2013

Complaints to Financial Services Ombudsman up 12% last year

Figure show that 40 per cent of all banking complaints related to mortgages.

# financial-services-ombudsman - Wednesday 18 July, 2012

Financial Services Ombudsman 'not overrun' with Ulster Bank complaints

Legislation restricts the Financial Services Ombudsman from dealing with any complaints from non-Ulster Bank customers who were affected by the ‘technical glitch’.

# financial-services-ombudsman - Tuesday 27 March, 2012

Government will pass FF bill to ‘name and shame’ financial institutions

Fianna Fáil has introduced legislation allowing the Financial Services Ombudsman to publish reports about its complaints.

# financial-services-ombudsman - Thursday 16 February, 2012

The 9 at 9: Thursday

Nine things to know by 9am: Half of waste water plans not up to scratch, insurance complaints on the rise, and could a curry help you beat dementia?

# financial-services-ombudsman - Thursday 29 December, 2011

Complaints against financial insitutions could be made public

A bill has been published by Fianna Fáil Spokesperson Michael McGrath TD and if approved would mean that the Financial Services Ombudsman could publish and report on complaints made against regulated financial service providers.

# financial-services-ombudsman - Monday 24 October, 2011

Column: I’ve got two young children, and I could soon lose my house

James McKay told how he cannot meet his mortgage payments because his bank is not cooperating.

# financial-services-ombudsman - Thursday 13 October, 2011

Banks 'not coming to grips with financial crisis' as complaints rise

The Financial Services Ombudsman has said the industry is “not responding” to his concerns.

# financial-services-ombudsman - Thursday 21 April, 2011

Complaints to Financial Services Ombudsman hit record levels

Nearly half of all the complaints made to the office of the Financial Services Ombudsman related to insurance.

# financial-services-ombudsman - Friday 12 November, 2010

Financial Services Ombudsman reveals backlog of 3,500 complaints

The watchdog is struggling to keep up with the volume of complaints as a result of the economic crisis.

# financial-services-ombudsman - Tuesday 27 July, 2010

A REPORT by the Financial Services Ombudsman says the number of complaints received by his office has increased 28% over the past year.

Bill Prasifika, the Ombudsman said 7,619 complaints were made to his office last year. 4,668 complaints were made against insurance companies while 2,951 complaints were made against financial institutions.

Over 200,000 visits were made to the Ombudsman’s office on Lincoln Place and  some 17,000 phone calls were also received.

The Ombudsman said that he estimates that ‘conservatively’ over €60m has been made good to consumers as a result of the office’s work since 2005.

Prasifika noted that because of the economic downturn, some firms are unable to pay awards made by the Ombudsman.

The Office is funded by levies on financial institutions and its running costs came to €5m last year.