We need your help now

Support from readers like you keeps The Journal open.

You are visiting us because we have something you value. Independent, unbiased news that tells the truth. Advertising revenue goes some way to support our mission, but this year it has not been enough.

If you've seen value in our reporting, please contribute what you can, so we can continue to produce accurate and meaningful journalism. For everyone who needs it.

Shutterstock/Lloyd Carr

Free Now says all drivers have been paid today after delays

About 14,000 taxi drivers in Ireland are signed up to the app.

FREE NOW HAS today paid all taxi drivers the money it owed them after delays, the company confirmed this morning.

Drivers last week complained that the taxi-hailing app had not paid them, and it missed another deadline over the weekend.

The company blamed a technical fault for the issue.

In a statement sent to today, a Free Now spokesperson said: “We are pleased that two payments have been made to drivers today.

“This includes the delayed payment from last week (via our original payment provider) and the payment for this week (via a different payment provider), which was paid a day early.”

The spokesperson said the payment includes a 20% top-up bonus we implemented over the weekend “as a goodwill gesture to drivers”.

“We have been in close communication with affected drivers over the past few days and have worked hard to resolve this issue. Again, we thank drivers for their patience and understanding over the past few days.”

About 14,000 drivers in the Republic of Ireland are signed up to the app.

The spokesperson said Free Now has “a strong financial infrastructure which enabled us to act quickly and implement the payment through another provider as soon as it was apparent there was a further delay”.

“Of course, it is deeply unsatisfactory that this issue arose, we have changed our payment provider to ensure this doesn’t happen again,” they added.

Your Voice
Readers Comments
This is YOUR comments community. Stay civil, stay constructive, stay on topic. Please familiarise yourself with our comments policy here before taking part.
Leave a Comment
    Submit a report
    Please help us understand how this comment violates our community guidelines.
    Thank you for the feedback
    Your feedback has been sent to our team for review.

    Leave a commentcancel