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Dublin: 6 °C Friday 18 October, 2019
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Own a Galaxy Note 7? Samsung will replace it or refund you

The company has said it’s “truly sorry” about safety issues surrounding the smartphone.

Returned boxes of Samsung's Galaxy Note 7 smartphones in a shop in South Korea.
Returned boxes of Samsung's Galaxy Note 7 smartphones in a shop in South Korea.
Image: Lee Jin-man AP/Press Association Images

SAMSUNG HAS RELEASED a statement with advice for Irish customers who might be worried about safety issues surrounding its Note 7 smartphone.

Production of the phone has been stopped after reports emerged of it catching on fire. Users have been advised to turn the devices off.

In a statement released today, Samsung said: “Customer safety is our top priority – following recently reported cases involving the Galaxy Note 7, we have taken the decision to stop all sales and exchanges of both original and replacement Galaxy Note 7 devices. Consequently, we have permanently discontinued production of the device.

“We advise all existing Note 7 customers to stop using your device, back-up your data and switch it off.”

The company said it is working on a refund or replacement scheme that will allow customers to exchange their Note 7 for a Galaxy S7 or S7 edge.

When you exchange your device you will be refunded the difference in price. Alternatively you can obtain a full refund.

Further details on the exchange programme will be posted on Samsung’s website in due course.

“To all of our Galaxy Note 7 customers, we are truly sorry that we have not met the high standard that you expect from Samsung. We thank you for your patience during this time, and apologise for the inconvenience we have caused.

“We would like to reassure you and all our Samsung customers that the Galaxy Note 7 is the only device affected,” the statement continued.

Any Irish customers who have questions about the issue have been asked to call 01 6950367 from Monday to Saturday from 9am-6pm or on Sundays from 10am-6pm.

Read: Own a Samsung Galaxy Note 7? Turn it off

Read: Irish Aviation Authority warns those travelling with the Samsung Galaxy Note 7

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Órla Ryan

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