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Dublin: 15 °C Saturday 25 May, 2013

Schoolbooks.ie says backlog WILL be cleared by tomorrow

The online company says that it has reduced its backlog from 5,000 orders to 1,300 today.

Image: Mark Stedman/Photocall Ireland

AN ONLINE COMPANY that supplies school books says it has significantly reduced its backlog of orders and that it expects to have cleared it completely by tomorrow.

Schoolbooks.ie had last week confirmed that a delay in delivering books had been caused by a technical issue at its warehouse which left thousands of orders unfilled, just days before students return to school.

The managing director of the company said this afternoon that the backlog has been reduced from 5,000 to 1,300 today.

John Cunningham said that the company had hired 30 extra staff in a bid to deal with the backlog.

“We are continuing to work 24 hours a day, seven days a week to clear the backlog,” said Cunningham.

Remaining orders are to be dispatched today and tomorrow and should arrive in homes early next week.

Cunning apologised to to any customers who experienced a delay in receiving their school books.

Read: FG Deputy calls on school books website to ‘get its act together’ >

Read: Schoolbooks.ie delay ’caused by technical issue at warehouse’ >

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Comments (10 Comments)

  • OU812 23/08/12 #

    I suspect they’ll have much fewer orders to process next year.

    Reply
  • Super valu are remaining very quiet regarding this .

    A lot of people used schoolbooks.ie to avail of a discount !

    Furthermore , a seperate discount was available on the website anyway , but you couldn’t use the two together !
    So you either use your super valu point and get 10% off and then get to the website and discover that you could have got 10% off anyway without using your super valu points – bit late ! !

    Brains in their marketing as well as super valu ! ! !

    Guess who will be very quiet next August !

    Reply
  • Technical glitch? Absolute bull. They don’t answer telephones, emails or even put a message on their website warning people to expect delays. I rang 18 times a day for a week and got no answer, got no answer from their parent company either. What are parents supposed to think. They took my money immediately and I didn’t have my books a month later…it was only when I got Supervalu (their partners) involved that they bothered to send my order. I thought they’d gone out of business…very frustrating. I will never use this company again. Disgraceful! No apology was forthcoming!

    Reply
    • gerry 23/08/12 #

      Conor pope had an interesting radio article about this problem. I can’t remember the radio show but he basically said that schoolbooks.ie were foolish to bury their heads in the sand on this issue. Apparently it was down to two factors. 1 they recently moved premises in the last year to expand to meet the demand in their services. 2 they introduced in June a new system which would be similar to Tesco starting a new Ordering system in December where errors could have a major impact on their business whic was the case here. He spoke to the managing director on this. Ps I’m not defending them in anyway. I think companies who don’t engage with their customers need to find new PR people or man up and admit the problems and explain the solution and end result. I don’t think everyone would be satisfied with the explanation but at least there would be less worried people out there. What savage has this do e to next years business?

      Reply
  • Maybe they will read one of the First year business studies book when the arrive and learn something.

    Reply
  • It states on their website all books will be delivered before children go back to school, just wondering what children they mean as my Son is back on Monday and no books have been or will be delivered before then! Each time I contact them I get a different story.

    Reply
  • I’m laughing away to myself here. I didn’t even notice that the books hadnt arrived yet any put it down to my late order rather than there being a problem. Just shows how high The “back to school”excitement is in my house. Schoolbooks.ie have been fabulous for the past few years I have dealt with them. They always have The books in stock and have been good to deal with. I’m sure it was just a glitch. And I don’t work or have any vested interest in the company .

    Reply
  • I used them for the first time and never again my lads back next week and no books I revived a email Monday saying I should have my order Today or tomorrow we shall see only over 6 weeks later

    Reply
  • Very bad service definitely won’t be using them again

    Reply

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