As an Ulster Bank customer, as soon as things are resolved, I will be an ex-customer.

‘Tis my money, I just don’t like fillin out de forms……

If they were hacked someone would have claimed credit by now. Untested IT written by barely qualified staff. RBS can sort 17 million accounts in less than a week but a mere 100,000 or so won’t be fixed until next week. Seriously considering the post office for banking.

Open a bank account with an Irish bank – that way their ‘technical’ issues wont have to wait for two foreign banks to be sorted before they deal with you.

Wait till its sorted then repay the compliment by moving to a different bank!!!
Its obvious that Irish customers are not a priority to RBS

“Unfortunately for our customers in Ireland, Ulster Bank payments follow in sequence after those of NatWest and RBS. This is because of the way the technology was set-up at the time the three banks were integrated. It in no way reflects the priority we attach to our Ulster Bank customers.”
OMG, at least hire someone who can spin a story if lies are your only way forward. Between writing and proof-reading it, no one at Ulster Bank thought this would NOT be a good way to drive the “You are important to us” point across?

It’s a disgrace how long it’s taken to be fixed and how many lies ulster bank have told there valued customers.As for the financial regulator what is he doin.ulster bank should be hit with a massive fine which should be divided out between there customers.

What a mess.

So they are saying “it isn’t because you aren’t important, you’re just last on the list.”

Up to yesterday staff were unable to even access customer accounts. This tells me the IT problem is far from resolved. For the last 7 days they’ve been saying that it’s only a matter of clearing the backlog which appears to be nonsense.

Such lies. Advice – take your money out of this UK bank and open an account with an Irish bank.

A mere 12 days late my pay has finally emerged!! Now to pay off the cc and make sure I don’t spend the money for all the hanging dd’s!!!

they’ve been hacked! glitches don’t take this long to fix!

With the Ulster bank computer system apparently now paralyzed for yet another week they seem to still be able to calculate and send out their credit card bills! A bill which I cannot pay because my carers allowance has not been deposited in my account since this mess started. I have been a very loyal Ulster bank customer for years, recommending them to my friends at every opportunity and even changing bank of Ireland accounts over to them but that bill in the post this morning felt like them pouring salt in the gaping wound that is my bank balance. a balance that seems to go from negative to positive and back again in a matter of hours. One minute it shows that I have money in my account, the next, that I’m past my overdraft, the next that I have money back in there. If I just knew where I stood it would be some comfort but to send me a bill that their internet banking service can’t process and says that the “service is unavailable” is just plain ridiculous. but, they were well able to calculate and process all the cumulative late payment fees! Am I the only person who is starting to think that this is all a new way of a bank getting out of a hole by having their customers cash sloshing around in a fund earning RBS interest? It may be smacking a bit of the tinfoil hat wearing conspiracy theorist but these are the questions people are starting to ask? Are Ulster bank/RBS benefiting financially in the short term from all of this? And before anyone says “Open a BOI account” I have just closed several of them due to increasingly bad service there. Honestly, A tin box under the bed is starting to look better and better as the safer place to keep your money these days!

Sure, this is a massive inconvenience but i’m going to stick with Ulster Bank when it’s all sorted.

They don’t charge me fees, the tellers behind the desk are always really nice, there are never more than 1 or 2 people in front of me in the line, their Online banking is better than the rest.

If i had to back to Bank of Ireland, i’d have to punch the tellers in the face, they are the rudest shower i’ve every come across and waiting 40 minutes in line to get to the desk. bullshit!

Fact RBS is owned by the British Tax Payer, therefore UK customers were dealt with first….nMe myself has abandoned ship and went to BOI.n

It’s seems the Irish are always put on the back burner! Ulster bank must be taking their advice from the EU. Now I really know the meaning of the expression: Paddylast.n

Himself is working in the UK so can’t access any branches here . Pay goes into ulster bank so can’t get it out into the AIB account . TBH a right mess for anyone abroad .

I’ll be staying with them been good to me over the years just hope they remember that when or if I go to get my first mortgage with them.

I really do not see why I am required to lodge money or show payslips in order to access my own savings accounts. I am on maternity leave therefore not banking money each month and although my Husband is banking his payslips in our joint accounts, I would still like to access my sole accounts!

I had a current account in BOI for years the overcharge me like hell than when the post bank was set up I said to open an account with them encouraged by the fact they had no ridiculous charges like the rest of the banks plus that I was an employee of An Post, after the government for some odd reason let a “healthy bank institution”*- according to the words-collapse. I moved to Ulster Bank because they were not charging so many fees as the rest plus that I was pissed off with all the scandals that had surfaced on AIB, BOI and permanent but most importantly because the cash card of Ulster allow me to buy flight tickets online easily. If it was not for all this, I could have done without dealing with all these CROOKS! An alternative option was my Credit Union that had announced a few years back that it will had available for its members a cash card, but never happened.

*me arse- aint such thing.

Just been to my branch, the clerk couldn’t tell me the balance on my account but my wife was at another hatch & was able to get her balance no problem! The manager of the branch was on the shop floor helping people & I must admit doing a good job under the circumstances. It’s the pensioners I feel really sorry for because they’re bewildered. I was told my the manager that internally they don’t expect this to be resolved for another 6 weeks or so

yeah right

I will be moving my current account and deposit account as soon ad their system allows. I am not alone. I think deposit/customer attrition will see them exit the market here unfortunately (job losses, competition, etc)

Moved to southern Africa last year.
Threw my Ulster Credit Card in the Corrib and with it my -9000.
Hope that’s some consolation to some back home :-)

Ulster bank has no high fees unlike Irish banks its easy to kick em while they are having these problems and us Irish just love to have a go but I’d wouldn’t stop banking with them I have never before had an issue and I’d have sod all to do with any other Irish bank as they speak and look at you like you are something they trod in and def would not apologize for any mistakes they might make… so I say to all the moaners we are all human and error is a fact of life

Yesterday I went into my local branch & was politely told I could not withdraw any of our money (our card has ceased working in the ATM) unless I was lodging funds/due to receive a social welfare statement. I had my young son with me & insisted that they gave me some cash, however there is something very worrying about customers not having access to their own accounts! I appreciate that cashiers are facing hundreds of dissatisfied customers each day but Ulster bank need to have a process whereby customers can access their own money!

This all seems very strange to me, God created a world in seven days, perhaps we should start putting OUR money under the mattress as our past generations did….