LAST UPDATE | 30 Jun 2023

BANK OF IRELAND is to open its branches tomorrow after its online banking services crashed today.

Customers attempting to use the app were met with an error message saying: “The SSL certificate is invalid. The server cannot be trusted.”

The bank said on its British and Irish Twitter pages that it would open several of its branches in the Republic of Ireland and Northern Ireland tomorrow.

Some 91 branches in the Republic will be open between 10am and 2pm tomorrow.

We wish to advise customers that 91 of our branches will open tomorrow between 10am and 2pm. Once again we wish to apologise to customers who have experienced difficulty in accessing our Banking 365 and mobile banking services today.

— Bank of Ireland (@talktoBOI) June 30, 2023

In the North, the bank’s branches in Belfast city centre, Culmore Road in Enniskillen, Magherafelt and Newry will be open from 10am to 2pm.

We have increased the number of colleagues available to serve customers over the phone and will also open our branches at Belfast City Centre, Culmore Road, Enniskillen, Magherafelt and Newry from 10am and 2pm tomorrow (Saturday 1 July). 3/4

— Bank of Ireland UK (@BankofIrelandUK) June 30, 2023

An SSL (Secure Sockets Layer) certificate is a security technology for establishing an encrypted link between a server and a client to ensure that hackers can’t steal a person’s information.

We are aware some customers using our mobile app and 3650nline are currently experiencing difficulties.

We are working to fix this issue as quickly as possible and apologise for any inconvenience caused.

— Bank of Ireland (@bankofireland) June 30, 2023

The timing of the issue is far from ideal as many customers will be seeking to check their bank balance and salaries on the last Friday of the month.

“We are aware some customers using our mobile app and 365Online are currently experiencing difficulties,” the bank said in a statement.

“We are working to fix this issue as quickly as possible and apologise for any inconvenience caused,” it added.

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