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Updated – 5:20pm
FOUR TELECOMMUNICATIONS COMPANIES did not adequately inform consumers of their cancellation rights before they signed up to contracts, the Competition and Consumer Protection Commission has found.
Eircom (Limited and eMobile), Meteor, Three and UPC were deemed to be non-compliant with aspects of the EU’s Consumer Rights Directive (CRD), which came into effect in Ireland over a year ago.
The Commission found that Eircom and Meteor failed to tell consumers of their right to cancel contracts.
The two companies in question must now to write to affected consumers to inform them of their cancellation rights.
Consumers will be able to cancel their contract within 14 days of receiving this information.
Incorrect information
Companies also gave consumer false information about the length of cancellation periods, the Commission found.
Incorrect information about the waiving of cancellation rights was further provided to consumers signing up to certain distance contracts, which are entered into over the phone or online.
UPC, in a statement, said it had not provided false information and was only asked to improve existing information provided to consumers.
Compliance order
All four companies have been ordered to change their practices in a compliance notice issued by the Commission.
Isolde Goggin, chair of the Commission, said that all businesses have had “ample time” to provide updated information to consumers since the CRD was introduced.
The CRD obliges traders to provide certain information to consumers and we are strongly urging businesses in all sectors to ensure that they are compliant.
The Commission, she said, “will take all necessary steps to ensure consumers are given the information and afforded the protections they are entitled to under consumer law.”
The circus continues
This crazy regime seem to be just stumbling from one gaffe & disaster to the next……..it’s as if one orange hand doesn’t know what the other is doing
@Mary Linton: But in your Trump24 account/personality you said he was going to save the world. That didn’t work out too well for you did it?
@Eugene Burns: Even in his ‘Mary Linton’ persona he described Trump as ‘the President of Peace’ lately.
But he just carries on regardless, as ever.
Action bias: the psychological phenomenon where people tend to favor action over inaction, even when there is no indication that doing so would point towards a better result. It is an automatic response, similar to a reflex or an impulse and is not based on rational thinking
trump is a terrible manager, so of course no one knows what’s going on. Bad managers cause chaos, and any goodwill that naturally exists in any group of people, evaporates. People down tools, things eventually grind to a halt. I’d say he’s an absolute nightmare.
@Fiona: As much as I can’t stand him he’s the sort of terrible manager I’d happily watch take over a Premier League side. Popcorn sales would go through the roof for him and Roy Keane trading barbs on Super Sunday!
@Fiona: In fairness do you think Michael Martin is any better? Which particular department of our government is performing well?. I’d genuinely worry more about your own governments lack of management before worrying about a foreign countries
@Ger Whelan: the politicians in our government aren’t convicted felons and rap1sts, so that’s a plus. It’s a worry when a man like that is on the world stage, rap1sts like Conor McGregor start getting notions, which affects us here in Ireland. I like Michael Martin, he has been a public servant for many years, but god knows what they’re at at the moment, the new govt has been a shambles from the start, which I’m surprised about. Martin is very experienced, so very surprising.
@Fiona: Really? Because last I checked Michael Lowry was convicted in a court. So he is indeed a felon and he is indeed a part of our government. So again I’d be more worried about your own government. Look at how much Michael Martin cared for the Irish people when tried to take members of his government opposition speaking time. Yeah Michael Martin is a great lad isn’t he.. relying on a felon to prop up his government.
Just on another matter ,I see Romania are deporting Irish people now ,if that just doesn’t take the biscuit…
@Gerry Campbell: deporting Russian agents. Unfortunately back in Ireland instead of Russia. He’s a danger to Irish democracy.
@Wendy Arbour aka Luas Vuitton – Dub Drag Queen: We should reciprocate, we have plenty of their unwanted here .
@Gerry Campbell: is he the guy that changed his name from Shay to Chay ?
@Gerry Campbell: happy to see Russians deported
@Gerry Campbell: a nation holds its breath.
Every CEO needs to be actively reviewing his team. Neglecting to make decisions is not a virtue and has been the cause of many a problem. Since when did cowardice become an admirable attribute.
@thomas molloy: Honestly, aren’t you tired coming up with this dross?
A CEO no one trusts is a good thing? A CEO who doesn’t think things through? A CEO who picks people because they’re loyal to them instead of people who are the best for the job?
You’re actually comical now.
@Tricia G28: Sounds very much like our shower. Just look at what happened yesterday. One thing I can guarantee, he will end up with some gig on the same salary. Wonder what he knows.
We should stop pointing at over there, our shower are as bad, if not worse. They have been at it for years and no media holding them to account.
@Donal Ronan: “our shower are as bad, if not worse.” – Absolute nonsense.
No Govt is perfect. Coalitions especially will always be one-upping themselves. But to suggest they’re anywhere near as utterly incompetent as the crowd in the US is just not based in reality.
@Tricia G28: 500,000 people on the electoral register that should not be on it !!!
Tell me again how good our lot are
@Tricia G28: I am sorry to say it’s not nonsense. Budget 2019 €66 billion. Budget 2024 €96 billion. Are services better? For some yes, like Art O’Leary of the electoral commission on €230k+ in a made up job.
You must be blinkered to the waste and incompetence. We used to have a solution to that, sack them.
He danced away. 123, 123….
have your say