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RollingNews.ie

HSE says fix to stop Covid Tracker app draining batteries has been rolled out to 70% of Irish Android phones

The HSE said that 45,000 people reinstalled the app in the last few days.

THE HSE HAS said that an update has been rolled out to 70% of Android phones, which is expected to fix a problem that lead to the government’s Covid Tracker app draining and overheating Android phones’ batteries.

Thousands of Android users have uninstalled the app over the past few days as a result, but the HSE said today that 45,000 people have reinstalled the app in the last few days, and are urging others to do the same.

Over the weekend, the HSE were notified by some people with Android phones that their batteries were running down quicker than usual, and overheating in some cases.

Android is an operating system used on non-Apple smartphones, eg, Samsung, Huawei and OnePlus phones. iOS is the operating system used on iPhones.

The HSE worked with Google and the Irish developers of the Covid-19 Tracker app Nearform over the weekend to fix the problem.

By Sunday, the issue was found to be related to the Exposure Notification System getting stuck in a loop when processing the Random IDs, and an update to Google Play services was needed to resolve this issue.

In a statement to TheJournal.ie on Sunday, the HSE said that Google would release an update to Play services in the following 24 hours, which has since seemed to fix the issue.

In an updated statement released today, the HSE said that Google informed the HSE yesterday that approximately 70% of Irish Android phones have been updated and the remaining phones should be updated over the next few days.

The HSE added that 131,000 people have uninstalled the app, “but we have already seen over 45,000 people with Android phones install the app over the last few days”.

This compares with the figure given on Sunday of 86,000 people uninstalling and not re-installed the app, out of a total of 780,000 Android phones with the Covid Tracker app.

We would encourage anyone who uninstalled the app at the weekend to download it again this week.
Uninstalling the app does not delete any close contacts that were recorded on the phone in the last 14 days.

“We apologise to anyone that experienced any problems over the weekend.”

The HSE said that additional measures have been implemented to improve the resilience of the Exposure Notifications System so that this issue will not happen again.

A total of 1.45 million people have downloaded the Covid Tracker app since its launch last month, with over 100 people contacted as close contacts through the app.

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    Mute Tony Skillington
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    Oct 9th 2015, 11:37 AM

    A millionaire for a moment…

    269
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    Mute Diarmuid Lucey
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    Oct 9th 2015, 11:43 AM

    Exactly, who is he fooling, it was all about the money!

    65
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    Mute John Staunton
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    Oct 9th 2015, 11:57 AM

    how so, he didn’t get any money unless u are saying he’s taking a wage from the charity.

    201
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    Mute Jordan O'Byrne
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    Oct 9th 2015, 3:18 PM

    Like sinn fein td’s would have you believe you mean.
    “We only take a living wage” they cry
    “Where’s the rest of the money go, you don’t give it back to the govt”
    “We hire staff in our local offices to get round the annual personal donation limits to political parties”
    “So you use the money you say you’re not taking to hire more people to work for Sinn Fein thereby furthering your own political parties interests whilst claiming that you personally don’t benefit from it.”
    “Ermm, I have to go see if any online domains haven’t been renewed….”

    30
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    Mute DisruptiveTechnology
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    Oct 9th 2015, 5:07 PM

    well its a damn sight better than the greedy corrupt troika party politicians give up…

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    Mute Mark Byrne
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    Oct 9th 2015, 5:11 PM

    No comment to make on the article?

    17
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    Mute Gus Sheridan
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    Oct 9th 2015, 11:57 AM

    Fran stop fecking about with those numbers and go back in your secure unit

    51
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    Mute Sgt Pepper
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    Oct 9th 2015, 1:22 PM

    Leave him alone. he’s entertaining and doesn’t do anyone any harm.

    37
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    Mute Pronnsias McCarthaigh
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    Oct 9th 2015, 2:25 PM

    “Gus Sheridan” = 11 Characters.

    You must be another one of them.

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    Mute Frank's Cat
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    Oct 9th 2015, 6:52 PM

    Pronnsias = 9 letters
    McCarthaigh = 11 letters

    9/11

    9+1+1 = 11

    Also, I’ve left you a dead mouse by the back door.

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    Mute Pronnsias McCarthaigh
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    Oct 9th 2015, 11:48 AM

    $12 = € 10.57

    # 13

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    Mute Left, left, stop
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    Oct 9th 2015, 11:54 AM

    Tomorrow that will change #CurrencyFluctuations

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    Mute Brian Ó Dálaigh
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    Oct 9th 2015, 12:28 PM

    On 29 September, when the purchase took place, the exchange rate was 1.00=1.1242, meaning $12 = €10.67. Currently, $12 = €10.56. I’m afraid your maths is wrong, Frank.

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    Mute Babadook
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    Oct 9th 2015, 1:16 PM

    Am I the only one not getting this number lark

    67
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    Mute Frank's Cat
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    Oct 9th 2015, 1:19 PM

    Don’t knock the numbers!

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    Mute Pronnsias McCarthaigh
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    Oct 9th 2015, 2:23 PM

    Left, left, stop_ Tomorrow we will get another story to match tomorrow’s rates.

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    Mute johnnyblaze2004
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    Oct 9th 2015, 6:01 PM

    cool story bro

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