Readers like you keep news free for everyone.

More than 5,000 readers have already pitched in to keep free access to The Journal.

For the price of one cup of coffee each week you can help keep paywalls away.

Support us today
Not now
Friday 2 June 2023 Dublin: 12°C
# dublin to cork
Irish Rail customers to get refunds after being delayed by almost five hours
People travelling on the Dublin to Cork and Dublin to Kerry services yesterday evening experienced significant delays.

original-207 File photo

CUSTOMERS WERE DELAYED by almost five hours when taking a train from Dublin to Cork yesterday evening.

The 5pm Heuston to Cork service broke down near Charleville due to “mechanical difficulty”.

As a result, customers on the Dublin to Cork and Dublin to Kerry routes experienced significant delays.

The 5pm Heuston to Cork service was delayed by four hours and 39 minutes, eventually getting to Cork after midnight. This journey normally takes about two and a half hours.

The 5.05pm Heuston to Tralee service was delayed by four and a half hours. That service usually takes four hours, meaning passengers didn’t reach their destination until after 1am.

Several later services were also delayed until the issue was resolved.

“We would like to apologise to our customers for the considerable inconvenience caused,” a spokesperson for Irish Rail told


Affected customers are entitled to refunds. As set out here, passengers who are delayed by 60 to 120 minutes are entitled to 50% of the value of the journey in vouchers or 25% in cash.

People who are delayed by 120 minutes or more are entitled to get 100% of the value of the single journey in vouchers or 50% in cash.

Read:Extra staff planned for Irish Rail trains to help deal with seating issues

Read: Gabriel Byrne says #MeToo movement ‘hasn’t gone far enough’

Your Voice
Readers Comments
This is YOUR comments community. Stay civil, stay constructive, stay on topic. Please familiarise yourself with our comments policy here before taking part.
Leave a Comment

    Leave a commentcancel