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Dublin: 3 °C Tuesday 28 January, 2020

Irish Rail apologises after passengers have to stand in carriage aisles

Passengers who booked a seat online for this specific train, but did not get their seat, are entitled to a refund.

The 5.05pm Sligo train on Saturday.
The 5.05pm Sligo train on Saturday.
Image: Louise Mollahan

IRISH RAIL HAS apologised after an issue with carriages meant that people had to stand in the aisles on a train to Sligo.

A reader sent in photographs of the 5.05pm train to Sligo on Friday.

Today, a spokesperson for Irish Rail said the company apologises to people for the discomfort on that service.

“It was scheduled to be a seven-carriage train,” said the spokesperson, adding that the train had recently gone from a six to a seven carriage vehicle.

“There was a carriage availability issue on Friday, which meant it departed with four.”

“We assure it will not happen again,” said the spokesperson.

Commuters who booked a seat on the 5.05pm train on Friday using the Irish Rail online system, and who did not get their seat on this train, are entitled to a refund.

Irish Rail has recently changed the configuration of its inner city route trains so that it can select the number of carriages depending on how many are needed.

Read: Irish Rail cash fares increase from today>

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