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Empty desks at Waterford's Talk Talk call centre after yesterday's announcement. Niall Carson/PA Wire
Talk Talk

'It's not about your performance...' The moment Talk Talk staff were told of closure

Listen: Audio recorded at yesterday’s meeting at the Talk Talk facility in Waterford when management broke the news.

TALK TALK STAFF in Waterford were told yesterday that the plant would close in early October with the loss of almost 600 jobs.

“This is not about your performance,” management said during the closure announcement, but is down to the complexity of the business and its processes.

“You have done a fantastic job,” staff were told, according to audio recorded by one employee during yesterday’s meeting.

The company said that all of the 575 jobs at the Waterford facility would go, but that some new roles would be available at its UK operations. The Waterford business is expected to close on 7 October and the work is being outsourced to alternative sites.

The company said that the Waterford site was Talk Talk’s biggest and in some ways “most complicated” site, and it is seeking to simplify its operations. Being based in Ireland also left the company open to fluctuations in the euro market, it said.

After breaking the “difficult news”, management invited staff to reflect on the announcement and take part in the 30-day consultation period which follows.

Listen to the announcement in full >

Read: 575 jobs lost as Talk Talk to close Waterford call centre >

Read: Talk Talk closure a ‘dark day for Waterford’ >

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