Advertisement

We need your help now

Support from readers like you keeps The Journal open.

You are visiting us because we have something you value. Independent, unbiased news that tells the truth. Advertising revenue goes some way to support our mission, but this year it has not been enough.

If you've seen value in our reporting, please contribute what you can, so we can continue to produce accurate and meaningful journalism. For everyone who needs it.

KBC Bank Mark Stedman
payment failure

‘Not good enough’ - KBC customers left frustrated as payments delayed

Customers have reported previous problems with payments before Bank Holiday weekends

Update 4pm

MANY KBC CUSTOMERS were left without their wages today as the bank experienced a delay in processing payments.

The bank’s customer service Twitter page was peppered with messages from people wondering why payments hadn’t reached their accounts.

“But what is the delay? Always issues with KBC and credit payments hitting my account..I’m the only one in the office who’s wages [are] late,” John Monaghan tweeted.

KBC customer Simon told The Journal that he experienced the same problem before the Easter Monday bank holiday in April.

“I have just spoken to them for the 3rd time today and they have now changed their line to ‘all funds will be in people’s accounts by the end of the day.’ It’s just not good enough!” he said.

KBC later confirmed to TheJournal.ie that all customer payments have now been processed. The bank apologised to customers for any inconvenience caused.

A similar delay left Ulster Bank customers frustrated in January while Bank of Ireland was hit with hundreds of complaints in February when customers were left without their wages due to a processing delay.

Read: Man remanded on bail after admitting to possessing thousands of child sex abuse images >

Read: Surge in number of Japanese men taking out ‘groper insurance’ >

Readers like you are keeping these stories free for everyone...
A mix of advertising and supporting contributions helps keep paywalls away from valuable information like this article. Over 5,000 readers like you have already stepped up and support us with a monthly payment or a once-off donation.

Your Voice
Readers Comments
16
    Submit a report
    Please help us understand how this comment violates our community guidelines.
    Thank you for the feedback
    Your feedback has been sent to our team for review.