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Dublin: 4 °C Friday 13 December, 2019

Ryanair hits back at survey that says it has the worst customer service

The low-cost airline tweeted a tongue in cheek response, saying Which magazine ‘hasn’t got a clue’.

Ryanair CEO Michael O'Leary
Ryanair CEO Michael O'Leary
Image: Laura Hutton/Photocall Ireland

A UK SURVEY by the consumer magazine ‘Which?’ recently revealed that Ryanair has been voted as having the worst customer service out of some of the biggest brands.

Voters were asked to vote of the low-cost airline’s performance in knowledge, staff attitude and dealing with issues.


More than 3,300 people took part in the survey.

In each category, Ryanair scored just two out of five. Statements from those surveyed said in the report that staff “are rude and unpleasant” while another said they were made “feel like a nuisance rather than a customer”.

Others said they now prefer to spend the £50 extra for flights so they can be treated “like a human being”.

A Which spokesperson said “it’s disappointing that some of the biggest household names are still failing to meet consumers’ expectations of good customer service”.

Ryanair responded to the  customer service league table by stating they “laughed off” the survey of “3.5 people” and said that “Which magazine hasn’t got a clue about what air travel consumers actually do…”.

They tweeted:


(Via @Ryanair)

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