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Wednesday 29 November 2023 Dublin: 1°C

# customer service

Last month
October 2023
RTÉ places dead last in customer experience rankings
The broadcaster placed 150th out of 150 organisations in the CX Customer Experience Report 2023.
28.9k
60
Oct 3rd 2023, 7:34 AM
All time
'It's like buying from China or the US': Brexit causes issues for Irish ordering online from UK
Customers have reported getting refunds after couriers temporarily paused their services for UK websites.
61.2k
83
Jan 19th 2021, 4:09 PM
Two-thirds of complaints dealt with by telecoms regulator so far this year came from Eir customers
The regulator said Eir customers have experienced “unacceptable” waiting times.
14.9k
44
Dec 9th 2020, 4:13 PM
Eir CEO says it was a 'mistake' to locate customer care centre in Sligo
Carolan Lennon has since clarified her remarks and said Eir is “committed to Sligo”.
119k
162
Updated
Nov 25th 2020, 6:36 PM
Bus Éireann to give all drivers customer service training for a 'step change' in satisfaction levels
The company wants 2019 to be the “year of the customer”.
20.0k
56
Nov 18th 2018, 10:00 PM
Extra staff planned for Irish Rail trains to help deal with seating issues
Names not appearing above pre-booked seats has been an issue for some time.
43.6k
81
Feb 11th 2018, 8:30 AM
High Court Master lashes KBC and tells father in arrears to write to Taoiseach
Edmund Honohan: ‘What kind of a way is that for a bank to approach its customers?’
23.5k
0
Nov 11th 2017, 6:15 AM
'Unless the government allocate funds... there is no easy solution': Irish Rail responds to overcrowding complaint
A customer care representative said that more funding was needed to reduce overcrowding.
12.0k
43
Oct 20th 2017, 6:15 AM
"It's the future": Restaurants and cafés are cracking down on smoking outside
Two business owners told us why they’ve done it.
31.5k
30
Jan 29th 2017, 7:45 AM
18 everyday moments that are guaranteed to send you into an irrational rage
Deep breaths.
12.1k
6
Oct 11th 2016, 9:30 PM
A hotel went above and beyond to fulfill this customer's very special Jeff Goldblum request
Well, they did ask if he needed anything else…
4.2k
1
Sep 22nd 2016, 8:28 AM
Virgin apologises to mobile customers who experienced hours-long outage
The company said the issue with calls and texts was due to a fault occurring on a third party network.
9.2k
26
Jul 1st 2016, 1:15 PM
This guy live-tweeted his 8 hour long customer service call from hell
He was on hold from 3.30pm to 11pm. HOW.
5.8k
6
Dec 18th 2015, 8:05 AM
This Facebook joker was crushed by a supermarket in an excellent Eminem battle
Winning, Woolies.
5.5k
1
Sep 29th 2015, 8:15 PM
A Tesco manager's act of kindness towards a cancer patient is going super viral
Lovely people all round. :)
6.1k
2
Sep 25th 2015, 6:24 PM
U2 tickets aren't on sale yet but they're ALREADY going for €1,000 online
The tickets are being sold on Ticketmaster-owned Seatwave for all four Dublin shows.
30.8k
68
Sep 10th 2015, 2:40 PM
This startup founded by Irish guys is about to be HUGE... and they found a pretty unique way to tell people
Intercom, the “Whatsapp of customer service”, have announced a huge funding and jobs coup… with a cartoon.
26.0k
8
Aug 27th 2015, 12:43 PM
Ryanair passenger forced to sit next to vomit on 1.5 hour flight says he was 'definitely conscious of the smell'
O’Hare said he’s disappointed in the customer service.
41.3k
78
Aug 18th 2015, 12:08 PM
A guy complained to a supermarket about 'uneven' bread and got the best response
Excellent work, Morrisons.
17.6k
5
Jun 18th 2015, 8:26 AM
Passengers get stuck on runway, so airline orders pizza for everyone
Your move, Ryanair…
49.0k
38
May 27th 2015, 10:22 PM
This Starbucks employee absolutely lost it at a customer and is now a viral sensation
She no longer works there, surprisingly enough.
10.1k
2
May 18th 2015, 3:45 PM
11 excellent examples of customer service done right
This is how it’s done.
15.2k
1
May 12th 2015, 1:05 PM
Poll: Is the customer always right?
A restaurant called customers “cheap trash” after they gave a bad review.
21.6k
58
Mar 4th 2015, 8:25 PM
Irish guy has loveliest web chat ever with Optical Express customer service agent
Graeme is our new favourite customer service agent.
10.6k
7
Feb 5th 2015, 6:45 PM
Legendary hotel concierge decorate guest's room with photos of Nic Cage
Above and beyond.
4.3k
0
Jan 28th 2015, 8:09 AM
Ryanair's Twitter account just fell for the oldest Ryanair joke in the book
Pity the poor, overworked Ryanair Twitter operator.
9.2k
0
Dec 30th 2014, 11:56 AM
These Offaly protesters don't want the only bank in their town closed
The Ferbane branch is one of 14 being closed by Ulster Bank.
11.7k
34
Dec 19th 2014, 9:41 PM
Students complain to Tesco with a sonnet and get a wonderfully poetic reply
Shall we compare thee to salted popcorn?
5.5k
4
Nov 26th 2014, 5:19 PM
This clothing brand burned a customer on Twitter, and their response is going viral
Lessons in customer service, eh?
14.5k
2
Oct 19th 2014, 10:27 AM
Why Richard Branson prank-called his own company to speak with Richard Branson
Here’s some smart advice for your company from the billionaire.
23.0k
8
Sep 20th 2014, 3:00 PM
Airline responds to customer complaint with worst apology letter ever
[Insert apology here]
10.3k
0
Jul 31st 2014, 5:07 PM
This customer call from hell will drive you absolutely crazy
Just disconnect their internet already.
4.8k
4
Jul 15th 2014, 10:00 AM
Heartwarming Facebook post shows why Boots Blanchardstown is the best
This is what we like to hear.
7.7k
0
Jul 4th 2014, 4:54 PM
I'll take my business elsewhere: three quarters of Irish people switch service providers
The value of Ireland’s ‘switching economy’ is thought to be around €13 billion annually.
14.7k
26
May 26th 2014, 8:45 PM
All the hellish stages you go through when calling Customer Service
Who knew it could be so hard to speak to another human being?
21.6k
53
Mar 19th 2014, 9:30 PM
Column: Michael O'Leary turned Santa because he had to
Ryanair customers feeling the love – because social media has the power to make or break the business.
123
60
Dec 12th 2013, 1:00 PM
French coffee shop bases prices on customers' politeness
You’d want to remember your pleases and thank yous or you’ll pay a pretty price.
37.7k
36
Dec 11th 2013, 6:00 PM
Michael O'Leary takes customer service to a new level by checking boarding passes himself
Michael O’Leary gets his hands dirty and checks Ryanair passangers boarding passes at Terminal 1 today.
28.4k
65
Dec 6th 2013, 5:20 PM
'Warm and cuddly' or 'harsh and caustic': Are we seeing Michael O'Leary 2.0?
The Ryanair boss was prompted to reintroduce pre-booked seats after travelling with his own family.
13.3k
76
Nov 14th 2013, 8:30 PM
Ryanair to cut fees and bring in quiet flights. No, seriously.
Yes, you read that right. We’re not sure what’s going on either.
54.1k
156
Oct 25th 2013, 12:08 PM
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