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Wednesday 29 November 2023 Dublin: 1°C

# customer service

Last month
October 2023
RTÉ places dead last in customer experience rankings
The broadcaster placed 150th out of 150 organisations in the CX Customer Experience Report 2023.
All time
'It's like buying from China or the US': Brexit causes issues for Irish ordering online from UK
Customers have reported getting refunds after couriers temporarily paused their services for UK websites.
Two-thirds of complaints dealt with by telecoms regulator so far this year came from Eir customers
The regulator said Eir customers have experienced “unacceptable” waiting times.
Eir CEO says it was a 'mistake' to locate customer care centre in Sligo
Carolan Lennon has since clarified her remarks and said Eir is “committed to Sligo”.
Bus Éireann to give all drivers customer service training for a 'step change' in satisfaction levels
The company wants 2019 to be the “year of the customer”.
Extra staff planned for Irish Rail trains to help deal with seating issues
Names not appearing above pre-booked seats has been an issue for some time.
High Court Master lashes KBC and tells father in arrears to write to Taoiseach
Edmund Honohan: ‘What kind of a way is that for a bank to approach its customers?’
'Unless the government allocate funds... there is no easy solution': Irish Rail responds to overcrowding complaint
A customer care representative said that more funding was needed to reduce overcrowding.
"It's the future": Restaurants and cafés are cracking down on smoking outside
Two business owners told us why they’ve done it.
18 everyday moments that are guaranteed to send you into an irrational rage
Deep breaths.
A hotel went above and beyond to fulfill this customer's very special Jeff Goldblum request
Well, they did ask if he needed anything else…
Virgin apologises to mobile customers who experienced hours-long outage
The company said the issue with calls and texts was due to a fault occurring on a third party network.
This guy live-tweeted his 8 hour long customer service call from hell
He was on hold from 3.30pm to 11pm. HOW.
This Facebook joker was crushed by a supermarket in an excellent Eminem battle
Winning, Woolies.
A Tesco manager's act of kindness towards a cancer patient is going super viral
Lovely people all round. :)
U2 tickets aren't on sale yet but they're ALREADY going for €1,000 online
The tickets are being sold on Ticketmaster-owned Seatwave for all four Dublin shows.
This startup founded by Irish guys is about to be HUGE... and they found a pretty unique way to tell people
Intercom, the “Whatsapp of customer service”, have announced a huge funding and jobs coup… with a cartoon.
Ryanair passenger forced to sit next to vomit on 1.5 hour flight says he was 'definitely conscious of the smell'
O’Hare said he’s disappointed in the customer service.
A guy complained to a supermarket about 'uneven' bread and got the best response
Excellent work, Morrisons.
Passengers get stuck on runway, so airline orders pizza for everyone
Your move, Ryanair…
This Starbucks employee absolutely lost it at a customer and is now a viral sensation
She no longer works there, surprisingly enough.
11 excellent examples of customer service done right
This is how it’s done.
Poll: Is the customer always right?
A restaurant called customers “cheap trash” after they gave a bad review.
Irish guy has loveliest web chat ever with Optical Express customer service agent
Graeme is our new favourite customer service agent.
Legendary hotel concierge decorate guest's room with photos of Nic Cage
Above and beyond.
Ryanair's Twitter account just fell for the oldest Ryanair joke in the book
Pity the poor, overworked Ryanair Twitter operator.
These Offaly protesters don't want the only bank in their town closed
The Ferbane branch is one of 14 being closed by Ulster Bank.
Students complain to Tesco with a sonnet and get a wonderfully poetic reply
Shall we compare thee to salted popcorn?
This clothing brand burned a customer on Twitter, and their response is going viral
Lessons in customer service, eh?
Why Richard Branson prank-called his own company to speak with Richard Branson
Here’s some smart advice for your company from the billionaire.
Airline responds to customer complaint with worst apology letter ever
[Insert apology here]
This customer call from hell will drive you absolutely crazy
Just disconnect their internet already.
Heartwarming Facebook post shows why Boots Blanchardstown is the best
This is what we like to hear.
I'll take my business elsewhere: three quarters of Irish people switch service providers
The value of Ireland’s ‘switching economy’ is thought to be around €13 billion annually.
All the hellish stages you go through when calling Customer Service
Who knew it could be so hard to speak to another human being?
Column: Michael O'Leary turned Santa because he had to
Ryanair customers feeling the love – because social media has the power to make or break the business.
French coffee shop bases prices on customers' politeness
You’d want to remember your pleases and thank yous or you’ll pay a pretty price.
Michael O'Leary takes customer service to a new level by checking boarding passes himself
Michael O’Leary gets his hands dirty and checks Ryanair passangers boarding passes at Terminal 1 today.
'Warm and cuddly' or 'harsh and caustic': Are we seeing Michael O'Leary 2.0?
The Ryanair boss was prompted to reintroduce pre-booked seats after travelling with his own family.
Ryanair to cut fees and bring in quiet flights. No, seriously.
Yes, you read that right. We’re not sure what’s going on either.