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Dublin: 6 °C Wednesday 19 December, 2018

#customer service

# customer-service - Sunday 18 November, 2018

Bus Éireann to give all drivers customer service training for a 'step change' in satisfaction levels

The company wants 2019 to be the “year of the customer”.

# customer-service - Sunday 11 February, 2018

Extra staff planned for Irish Rail trains to help deal with seating issues

Names not appearing above pre-booked seats has been an issue for some time.

# customer-service - Saturday 11 November, 2017

High Court Master lashes KBC and tells father in arrears to write to Taoiseach

Edmund Honohan: ‘What kind of a way is that for a bank to approach its customers?’

# customer-service - Friday 20 October, 2017

'Unless the government allocate funds... there is no easy solution': Irish Rail responds to overcrowding complaint

A customer care representative said that more funding was needed to reduce overcrowding.

# customer-service - Sunday 29 January, 2017

"It's the future": Restaurants and cafés are cracking down on smoking outside

Two business owners told us why they’ve done it.

# customer-service - Tuesday 11 October, 2016

From The Daily Edge 18 everyday moments that are guaranteed to send you into an irrational rage Despite All My Rage

# customer-service - Thursday 22 September, 2016

From The Daily Edge A hotel went above and beyond to fulfill this customer's very special Jeff Goldblum request More Jeff

A hotel went above and beyond to fulfill this customer's very special Jeff Goldblum request

Well, they did ask if he needed anything else…

# customer-service - Friday 1 July, 2016

Virgin apologises to mobile customers who experienced hours-long outage

The company said the issue with calls and texts was due to a fault occurring on a third party network.

# customer-service - Friday 18 December, 2015

From The Daily Edge This guy live-tweeted his 8 hour long customer service call from hell While On Hold

This guy live-tweeted his 8 hour long customer service call from hell

He was on hold from 3.30pm to 11pm. HOW.

# customer-service - Tuesday 29 September, 2015

From The Daily Edge This Facebook joker was crushed by a supermarket in an excellent Eminem battle Sketti

# customer-service - Friday 25 September, 2015

From The Daily Edge A Tesco manager's act of kindness towards a cancer patient is going super viral Customer Care

# customer-service - Thursday 10 September, 2015

U2 tickets aren't on sale yet but they're ALREADY going for €1,000 online

The tickets are being sold on Ticketmaster-owned Seatwave for all four Dublin shows.

# customer-service - Thursday 27 August, 2015

This startup founded by Irish guys is about to be HUGE... and they found a pretty unique way to tell people

Intercom, the “Whatsapp of customer service”, have announced a huge funding and jobs coup… with a cartoon.

# customer-service - Tuesday 18 August, 2015

Ryanair passenger forced to sit next to vomit on 1.5 hour flight says he was 'definitely conscious of the smell'

O’Hare said he’s disappointed in the customer service.

# customer-service - Thursday 18 June, 2015

From The Daily Edge A guy complained to a supermarket about 'uneven' bread and got the best response Customer Service

# customer-service - Wednesday 27 May, 2015

# customer-service - Monday 18 May, 2015

From The Daily Edge This Starbucks employee absolutely lost it at a customer and is now a viral sensation Epic Rant

This Starbucks employee absolutely lost it at a customer and is now a viral sensation

She no longer works there, surprisingly enough.

# customer-service - Tuesday 12 May, 2015

From The Daily Edge 11 excellent examples of customer service done right Customer Service

11 excellent examples of customer service done right

This is how it’s done.

# customer-service - Wednesday 4 March, 2015

Poll: Is the customer always right? Your Say This post contains a poll

Poll: Is the customer always right?

A restaurant called customers “cheap trash” after they gave a bad review.

# customer-service - Thursday 5 February, 2015

From The Daily Edge Irish guy has loveliest web chat ever with Optical Express customer service agent Fast Friends

Irish guy has loveliest web chat ever with Optical Express customer service agent

Graeme is our new favourite customer service agent.

# customer-service - Wednesday 28 January, 2015

From The Daily Edge Legendary hotel concierge decorate guest's room with photos of Nic Cage The Cage

# customer-service - Tuesday 30 December, 2014

From The Daily Edge Ryanair's Twitter account just fell for the oldest Ryanair joke in the book Baggage Charges

Ryanair's Twitter account just fell for the oldest Ryanair joke in the book

Pity the poor, overworked Ryanair Twitter operator.

# customer-service - Friday 19 December, 2014

These Offaly protesters don't want the only bank in their town closed

The Ferbane branch is one of 14 being closed by Ulster Bank.

# customer-service - Wednesday 26 November, 2014

From The Daily Edge Students complain to Tesco with a sonnet and get a wonderfully poetic reply At Your Serivce

Students complain to Tesco with a sonnet and get a wonderfully poetic reply

Shall we compare thee to salted popcorn?

# customer-service - Sunday 19 October, 2014

From The Daily Edge This clothing brand burned a customer on Twitter, and their response is going viral Regrets

# customer-service - Saturday 20 September, 2014

Why Richard Branson prank-called his own company to speak with Richard Branson

Here’s some smart advice for your company from the billionaire.

# customer-service - Thursday 31 July, 2014

From The Daily Edge Airline responds to customer complaint with worst apology letter ever Facepalm

# customer-service - Tuesday 15 July, 2014

From The Daily Edge This customer call from hell will drive you absolutely crazy Intense Rage

This customer call from hell will drive you absolutely crazy

Just disconnect their internet already.

# customer-service - Friday 4 July, 2014

From The Daily Edge Heartwarming Facebook post shows why Boots Blanchardstown is the best Boots

# customer-service - Monday 26 May, 2014

I'll take my business elsewhere: three quarters of Irish people switch service providers

The value of Ireland’s ‘switching economy’ is thought to be around €13 billion annually.

# customer-service - Wednesday 19 March, 2014

From The Daily Edge All the hellish stages you go through when calling Customer Service Call Me Maybe

All the hellish stages you go through when calling Customer Service

Who knew it could be so hard to speak to another human being?

# customer-service - Thursday 12 December, 2013

Column: Michael O'Leary turned Santa because he had to

Ryanair customers feeling the love – because social media has the power to make or break the business.

# customer-service - Wednesday 11 December, 2013

From The Daily Edge French coffee shop bases prices on customers' politeness Please And Thanks

French coffee shop bases prices on customers' politeness

You’d want to remember your pleases and thank yous or you’ll pay a pretty price.

# customer-service - Friday 6 December, 2013

Michael O'Leary takes customer service to a new level by checking boarding passes himself

Michael O’Leary gets his hands dirty and checks Ryanair passangers boarding passes at Terminal 1 today.

# customer-service - Thursday 14 November, 2013

'Warm and cuddly' or 'harsh and caustic': Are we seeing Michael O'Leary 2.0?

The Ryanair boss was prompted to reintroduce pre-booked seats after travelling with his own family.

# customer-service - Friday 25 October, 2013

Ryanair to cut fees and bring in quiet flights. No, seriously.

Yes, you read that right. We’re not sure what’s going on either.

# customer-service - Saturday 5 October, 2013

From The Daily Edge 16 infuriating things about working in retail Aaargh

16 infuriating things about working in retail

It’s hard out there.

# customer-service - Friday 20 September, 2013

Ryanair hits back at survey that says it has the worst customer service

The low-cost airline tweeted a tongue in cheek response, saying Which magazine ‘hasn’t got a clue’.

# customer-service - Tuesday 13 August, 2013

Ryanair apologises after refusing refund for dead customer

Doug Parsons was told that the cost of his mother’s flight would not be refunded because she hadn’t died within 28 days of the flight date.

# customer-service - Friday 12 April, 2013

Games manufacturer EA cuts jobs in Galway

Just seven months ago, the company announced 300 new jobs under an IDA Ireland-supported expansion.

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