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Dublin: 10 °C Thursday 17 October, 2019
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Passengers get stuck on runway, so airline orders pizza for everyone

Your move, Ryanair…

PASSENGERS ON THE 2pm flight from Philadelphia to Atlanta yesterday were treated to some seriously delicious customer service.

The Delta Airlines plane was diverted in mid-air when thunder storms in Georgia made it impossible to arrive on schedule.

Instead, the captain landed in Knoxville, Tennessee, where passengers faced another long wait on the runway.

Rather than letting mass air rage take over, the crew used a time-honoured crowd-pleasing strategy – free pizza.

The flight, which normally takes around two hours, finally arrived in Atlanta, America’s busiest airport, at 7pm, CNN reports.

Read: Airline responds to customer complaint with worst apology letter ever>

Read: 11 excellent examples of customer service done right>

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Dan MacGuill

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