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Dublin: 8°C Monday 30 November 2020

Some Ulster Bank customers' bills not paid for last fortnight

The delay to payments enters its third week today, as the bank insisted no customer data had been lost.

Image: Sam Boal/Photocall Ireland

ULSTER BANK HAS insisted that no customer data has been lost in its catastrophic software glitch, as the delay to customer payments enters its third week.

Some account holders’ bills have not been paid for the last fortnight. Ulster Bank said bill payments made in a branch have not been processed since Wednesday June 20, while direct debits haven’t paid out since Thursday June 21.

However, the bank has said some customers “should see an improved position on their accounts” this morning.

Meanwhile, Central Bank officials will face questions from TDs today over the possibility that the debacle could be repeated at other lenders.

Representatives will appear before the Oireachtas finance committee to discuss the measures in place to protect wider financial payment systems.

Chairman Alex White said the committee would address “the overall systems and safeguards that are in place to deal with technical problems across the Irish financial services sector”.

The officials are also expected to face questions on the Central Bank’s interaction with Ulster Bank and what investigations are being carried out into the incident.

Responding to suggestions from Sunday Business Post journalist Adrian Weckler on Twitter, Ulster Bank said there had been no compromise to customers’ personal information.

The bank has also reiterated that no customers will be “out of pocket” as a result of the software problems.

Read: Ulster Bank customers are not low priority, says RBS>

About the author:

Michael Freeman

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