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Mobile app transfers not appearing in some Ulster Bank customers' accounts

Yesterday was a European bank holiday, which affected the situation.

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File photo
Image: Sam Boal/RollingNews.ie

Updated 1.55pm 

MOBILE APP TRANSFERS are not appearing in the accounts of some Ulster Bank customers.

As a result of yesterday being a European bank holiday, Ulster Bank customers were unable to make payments to other Ulster Bank accounts via the mobile app for 24 hours.

The bank said it is “aware of an issue” where some duplicated mobile app transfers completed between 6.30pm on Monday and 6.30pm yesterday have been debited from customer accounts but have not been credited to the beneficiary account.

“We are working hard to rectify this as a matter of urgency,” the bank said.

In a statement to TheJournal.ie, an Ulster Bank spokesperson added: “The vast majority of customers are not affected, a small number of payments were duplicated yesterday and these are being reversed.

“If payments within the customers’ own accounts were processed more than once, these can be reversed via the app, online banking or our customer care team on 1850 424 365.”

The bank has advised affected customers to “not take any action to request the beneficiary to return the duplicated funds” as the bank will contact them separately.

Bank holiday 

On account of the European bank holding, many organisations made arrangements for payments – such as standing orders and direct debits – due on 1 May to be paid on 30 April, Ulster Bank said.

However, the bank added that if such arrangements were not made, payments normally due to go into a customer’s account yesterday will be processed today and appear in the account tomorrow.

Ulster Bank thanked customers for their patience and apologised for the inconvenience caused, adding: “We will ensure no customer is left out of pocket.”

Last week, money disappeared from some of the bank’s customers’ accounts due to “human error”. The issue was later resolved.

Any customer who has questions about the situation can contact the bank online, in a branch or by calling 1850 424 365 (from abroad 00353 1 8047475).

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Órla Ryan

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