Have they tried turning it off then on again ?

Farmed their IT to India lol to save money = more profit lol. Anybody who has had code written in India or places similar knows coding errors are commonplace and getting them sorted can be difficult…lol ….rules should be put in place to prevent banks and similar high security companies doing this, but then the government does it too. Saving money the easy way is usually the wrong way.

Would love to get into cyber space! A whole lotta money hanging around out there.

Public apology? That’s grand then. Watch the exodus from Ulster Bank and others in the RBS group from Monday and no doubt the cleaning lady will get the blame for the entire debacle.

I wouldn’t believe that Dominic…. I went in yesterday and all was grand, I forgot to take my payslip home and went in armed with ID and my online banking details they gave me enough cash for a few days. For welfare all you needed was your ID as directed on the website. I’ve also heard reports of them handing it out all over the place from friends.. Its the system most are happy to live/choose to live with so we’ve to deal with stuff like this when it happens.

Been an Ulster Bank student since I was an undergraduate in UCC, they have been very helpful and provided me with overdrafts and loans when I needed them with ease. In comparison to Bank of Ireland who were my previous bank, they are god sends and continue to be so in my local branch. This is the first problem I’ve had with them in 6 years and hopefully they resolve them soon so they can learn from their mistakes and move on.

Going to see the stone roses in manchester next week so hopefully the atms are in working order by then!!

Not too keen on the timing of this UlsterBank senario. First Mario Monti’s one week to save the euro and the RBS chairman’s dire predictions for the bank in June.

I’m happy with Ulster Bank.

I’ve not had a problem in 15 years I’ve banked with UB. It’s a bloody pain in the arse not been able to have full access to my money but I was able to go to the bank and withdraw some. Staff have always been courtious and friendly. Just bcoz there has been a somewhat massive glitch in the system doesn’t mean il be pulling my money out of there.

when people are reliant on technology this kind of thing is bound to happen. Obviously its caused massive disruption but it could of easily happened to any bank because all banks use tonnes of technical equipment so this is by no means Ulster Banks fault. I’m with Ulster Bank over 10 years and I for one wont be changing because if this.

Has anybody yet explained exactly what the nature of the probem is. I heard something about a “an infra red patch” – whatever that is. Anybody got a link to an answer for this?

I was listening to 5 Live last night and they played a recording of a lady from Belfast,with 3 young children,who had not received her welfare payment,had no other money,and implored her local branch to assist.
In true banking form,their answer was”we cannot help you.”
So obviously,the banking crisis has not taught some,if not all,banking institutions anything.
I believe ALL customers should close their accounts with this ignorant,money grabbing organisation.
They must and should be taught a lesson.
It’s time for the normal person to stand up and rebel.

i think they should pay compensation that will teach those bankers a lesson! they have no idea how it feels to be broke and not to have 1 cent in your account

People need to relax it will all be sorted soon you have my word,

I had already left, worst bank staff across the board. Rude, incompetent the list goes on. No respect for Irish customers providing English contact details. nnAlso I found it crazy that branch managers and senior personnel would make so many grammar and spelling mistakes in official correspondence.

Not as easy to withdraw money if you don’t have an account with u/b ?!! We were left high and dry this wkend and not looking good for early this week either :(

According to Ulster Bank customer services the problem WON’T be fixed this week!! Need to open an account somewhere else, anyone know a good alternative to ulster banks debit card?

all down to greed if you ship your IT out to people who can do the work for less but who are not able to think outside flow charts, it’s going to blow up in your face.