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Dublin: 5 °C Saturday 14 December, 2019
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A dozen Ulster Bank branches open today

The bank says that many customers should see an improved position on their accounts today.

Image: Julien Behal/PA Wire/Press Association Images

A DOZEN ULSTER Bank branches will open for three hours today as the bank says it continues to work on problems with customers’ accounts.

A technical fault on 19 June has caused a number of problems for customers whose accounts have been disrupted by the bank being unable to process payments and then running up a huge backlog of unprocessed payments.

The bank says that 12 of its branches will be open today (see the full list here) from 10am until 1pm.

Many customers should continue to see an improved position on their accounts today, Ulster Bank said in a statement, with transactions updating to last Wednesday.

The bank says it hopes that normal service will return for most customers by 16 July.

A statement said: “The week commencing 9 July will be the final week of any significant delays for our customers. There will be gradual, but significant and noticeable improvements throughout the remainder of this week and next.

“We expect that by the week of the 16 July the vast majority of customers will return to a normal service.”

Yesterday, a government minister said that fines should be considered saying that the British-owned bank had been “appalling” in its handling of the situation.

Brian Hayes told TheJournal.ie that it would be up to the Financial Regulator to consider any financial penalty on the bank but was sharply critical of its “incompetence”.

Read more: Minister slams ‘appalling’ Ulster Bank and says fines should be considered

Read: Ulster Bank debacle: how are you doing now?

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Hugh O'Connell

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