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Dublin: 5°C Thursday 21 October 2021

Breach on new driving licence website affects 721 people

The ‘Contact Us’ form on the new website was not refreshing as quickly as it should have and so details of users remained when the next users went to fill it in.

Image: NDLI

THE ROAD SAFETY Authority (RSA) has confirmed tonight that a data breach on the new driver licence website affected over 700 people.

The authority said in a statement that there has been a problem with the ‘Contact Us’ form on the National Driving Licence Service (NDLS) website which is used to submit general queries.

“It appears that the facility may not have ‘refreshed’ itself and deleted the previous queries as quickly as it should have, in all cases, to enable the next user to submit their query via the electronic ‘Contact Us’ form,” the RSA said.

A total of 721 people have used this service to submit queries since the site launched on 29 October. the RSA said the details submitted in each form “will vary depending on what the applicant input onto the ‘Contact Us’ form”.

However an initial review of the communications indicates that the majority are of a “general nature” and the RSA stressed that the service is not used for payments or applications.

The RSA is taking steps to contact all 721 users affected and complete a review of their emails and follow up with each person affected.

The ‘Contact Us’ form has been removed from the website and replaced with an email address for people to send queries to.

“The RSA sincerely apologises to its customers for the inconvenience this may has have caused,” it said.

The Office of the Data Protection Commissioner has also been notified of the breach.

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