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Dublin: 7 °C Saturday 29 February, 2020

Irish Water had to delete 700 customer accounts because of a technical issue

The utility said the issue presented no risk to personal security or financial information.

Image: Shutterstock/Jari Hindstroem

IRISH WATER HAS been forced to delete the online accounts of 700 customers because of a technical issue.

The state utility said it has contacted all customers directly to let them know that their online accounts have been deleted in order to fix the issue.

The problem – which meant 700 customers were unable to log on to their account to view or pay a bill – had no effect on the utility’s customer database.

“It should be noted that there was absolutely no effect on any Irish Water utility accounts and no risk to personal security or financial information provided when the customers set up their online accounts,” a spokesperson said.

Irish Water said affected customers can set up a new online account on its website and apologised for any inconvenience caused.

The Comptroller & Auditor General’s report found last month that 27.5% of Ireland’s 1.9 million households have still not registered with the utility.

The deadline for Irish Water’s €100 water conservation grant was extended two weeks ago to this Thurday, 22 October.

Read: Water contamination risk removed for 220,000 people in Dublin

Read: Could it really cost just €13 million to abolish Irish Water?

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About the author:

Catherine Healy

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