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Colm Mahady/Fennells

ComReg accuses broadband provider Pure Telecom of breaking contract-changing rules

The watchdog issued a notice of non-compliance to the telco company.

BROADBAND AND PHONE services provider Pure Telecom has received a warning from the Communications Regulator over a notice period it gave to customers on changes to contracts.

Pure Telecom was this week notified by ComReg that it failed to comply with certain provisions in regulations that oversee contracts.

The regulator found the telecommunications company did not notify its customers one month before it make changes to certain contracts and failed to tell customers their right to withdraw from said contracts.

According to the notice, Pure Telecom also included marketing information when it did send out notifications, which is also against the rules. 

The exact details of the contracts in question are not yet known. Pure Telecom said it was not in a position to comment when approached by Fora.

The company has until 5 July to state its views with the regulator. 

This is the second notice issued by ComReg in recent months over non-compliance of a telecommunications company in notifying its customers of changes to a contract.

In a similar situation reported by Fora in March, the regulator issued a warning to Eir over a notice period given to its customers. 

Last year, it issued notices to Three and Virgin Media over how pricing was communicated in contracts. 

Previous dispute

This isn’t the first time Pure Telecom has been in trouble with the regulator.

In 2013, the company paid a €1,500 fine to ComReg because it did not have a universal account number on a consumer bill. 

A universal account number is needed so a customer can change service or switch from one provider to another.

Co-founded in 2002 by CEO Paul Connell, pictured, Pure Telecom provides a range of broadband and phone services to homes and businesses.

Last year, it announced a multimillion-euro deal with BT to provide broadband and phone services to customers in rural areas.

According to the most recent accounts for Pure Telecom Limited, the company booked sales of more than €24 million in 2017 and recorded a profit of over €483,000.

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Written by Laura Roddy and posted on Fora.ie

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    Mute fiachra29
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    Nov 14th 2016, 9:46 PM

    It’s frightening how easily they threw this lad in jail without any evidence and what was obviously a false confession, makes you wonder how many other vulnerable people have been thrown into US jails without any documentary team to come to their rescue.

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    Mute Patrick Norton
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    Nov 14th 2016, 9:45 PM

    He’ll be able to watch Monday night raw now.

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    Mute Aimoo
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    Nov 14th 2016, 9:57 PM

    Yeah from experiencing Monday night’s raw to watching it….

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    Mute John Smith
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    Nov 14th 2016, 9:55 PM

    Why did it take so long?

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    Mute Robert Burke
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    Nov 14th 2016, 10:14 PM

    The Wisconsin prosecutor are appealing the release order. The judge who made the decision in the summer ordered his release pending further court developments. He’s not in the clear yet.

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    Mute Paul Culligan
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    Nov 14th 2016, 10:44 PM

    Netflix should secure the rights to film the court prosecution of the State’s police force. Now thats something I’d make a barrel of popcorn for.

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    Mute gold3n
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    Nov 14th 2016, 9:43 PM

    Great

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    Mute Craig Ferguson
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    Nov 14th 2016, 9:50 PM

    He’s got alot of WrestleMania’s to watch

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    Mute Tommy Doran
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    Nov 14th 2016, 10:27 PM

    This kid should never of went to prison, it just looks like we need to get someone and put them away.

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    Mute Emer Caffrey
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    Nov 14th 2016, 11:51 PM

    next step civil damages

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    Mute John Sadlier
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    Nov 15th 2016, 12:04 AM

    Hide your cats

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    Mute EoinM
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    Nov 15th 2016, 3:37 PM

    That was his uncle. But keep trying, you never know one day you might be funny.

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    Mute Jonathan Sadlier
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    Nov 15th 2016, 3:46 PM

    @EoinM:
    ‘I don’t want your advice or your praise or to move in the ways you do, and I never will..’

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    Mute Kieran Stafford
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    Nov 14th 2016, 9:58 PM

    Imagine the first conversation with his mother when he gets out Him “yea” Mother “yea” Him “yea” Mother “yeeaaa”

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    Mute Daniel Wilson
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    Nov 14th 2016, 10:16 PM

    Buddy you’re 12 mins too late for that train

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    Mute Kieran Stafford
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    Nov 14th 2016, 10:29 PM

    Yea

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    Mute Frederick Burden
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    Nov 14th 2016, 10:34 PM

    Well done Donald.

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    Mute Saoirse Sparkes
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    Nov 15th 2016, 11:22 AM

    Just started watching the series last night. #spoileralert

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    Mute Gráinne Uí Dhuinn
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    Nov 16th 2016, 1:24 AM

    Police Officer: Brendan did you kill Harambe Brendam: I was in Jail.. Police Officer: You used the black gun to kill Harambe. What colour was the gun Brendan? Brendan Black Police Officer: I think we’re done here

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