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General Manager of Twitter UK apologises to people who have received abusive messages

Twitter will change how it handles abuse reports and says that it will work harder to protect users.

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Image: Andrew Matthews/PA Wire/Press Association Images

TWITTER WILL IMPLEMENT changes to it’s rules in an attempt to make people feel safer online.

The company’s UK General Manager Tony Wang personally took to the micro-blogging site to apologise to women who had received abusive messages online. Wang’s unprecedented apology comes in the week that a 21-year-old-man was  arrested on suspicion of harassing UK bank-note campaigner Caroline Criado-Perez.

“I personally apologise to the women who have experienced abuse on Twitter and for what they have gone through,” said Wang.

The abuse they’ve received is simply not acceptable. It’s not acceptable in the real world, and it’s not acceptable on Twitter.

“There is more we can and will be doing to protect our users against abuse. That is our commitment.”

In the company’s statement, released by Wang and Senior Director of Trust and Safety Del Harvey,  Twitter say that they have listened to their users’ feedback and will include an in-tweet report button.

“We are committed to making Twitter a safe place for our users. We are adding additional staff to the teams that handle abuse reports and are exploring new ways of using technology to improve everyone’s experience on Twitter. We’re here, and we’re listening to you.”

Read: Man arrested after abusive tweets sent to UK bank note campaigner

Read: Irish government asks Twitter for some users’ account details

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