TheJournal.ie uses cookies. By continuing to browse this site you are agreeing to our use of cookies. Click here to find out more »
Dublin: 8 °C Sunday 26 May, 2013

ALONE: “Grave concerns” about issues at private nursing homes

The charity, which supports older people, made the comments following the taking over of a private Galway nursing home by the HSE.

File
File
Image: GAETAN BALLY/Keystone Switzerland/Press Association Images

A CHARITY WHICH supports older people in need has said it wants HIQA to ensure enough resources are being allocated to spot checks on private nursing homes.

ALONE made the comments in the wake of yesterday’s news that the Owen Riff nursing home in Oughterard, Galway, has been taken over by the HSE after a failure to address ‘risk issues’.

Best practice

The charity has called on owners and board members of private nursing homes across the country to ensure that the quality of service being provided at their homes is “excellent and in line with best practice”.

A report yesterday from HIQA said that nursing home inspectors expressed “grave concern” for the safety and welfare of up to 22 residents at the Owen Riff Nursing Home, leading to the HSE taking over the running of the facility.

ALONE has also called on HIQA to ensure that enough resources are being allocated to carry out spot checks on private nursing homes and to ensure that swift action is taken to address any issues of poor quality service.

Seán Moynihan, CEO of ALONE, commented:

We are gravely concerned about the continuous issues arising in relation to the quality of service in certain private nursing homes. Excellent care provision in nursing homes should not be a privilege, but a right. We urge owners of private nursing homes to take full responsibility for the level of service provision in their facilities. This is an ongoing problem that requires swift and very decisive action to ensure older people who require the services of private nursing homes, and their families, can be guaranteed of the best services possible.

He continued:

It is unacceptable that residents in this nursing home found themselves vulnerable and victims of neglect and inadequate services.  We urge anyone who has concerns about the wellbeing of an older person in a nursing home to contact HIQA or ALONE, and we can act on their behalf.

Inspection

Moynihan said that ALONE strongly supports the work of HIQA and the inspections of private nursing homes across the country. He said the charity urges “swift action” by HIQA on private nursing homes which are not providing an adequate level of service for older persons.

He said that the Owen Riff situation “shows the importance of checks”.

It’s something we very strongly believe in – we would have a quality symbol ourselves.

ALONE is concerned about people who may not have the family members there to advocate on their behalf and flag any issues. It has advocated on the behalf of people in nursing homes, including people who don’t have family members to look after them.

Moyninhan added that he felt there can be a “fear around complaining”, with relations being afraid to speak out about queries they have about nursing homes

“It is important  that people have somewhere that if they have concerns they can express them to HIQA,” he said, and “take advice on what their rights are and what the rights of their family member [are]“.

“People are afraid to rock the boat,” said Moynihan, but said that people should report issues they come across and take advice on this.

Moynihan said that in ALONE’s opinion, the owners of private nursing homes and the people on the board of directors “don’t then come and say I wasn’t aware [of issues]“. He said they need to put “their own checks and balances in place to ensure that people are supported”.

He concluded that standards and quality should be a given, rather than something to be worked towards.

It shouldn’t be something that people think, ‘Oh well, I’d need more money to do that’ [about].

ALONE can be contacted on 01 679 1032, or via www.alone.ie.

Read: Galway nursing home taken over after failure to address ‘risk issues’>

Read next:

Comments (17 Comments)

  • Julian 21/08/12 #

    A family member of mine has been in a private and HSE homes and I can’t praise the HSE one highly enough. Just thought I’d mention it because I don’t want to turn this into HSE bad, private good (or vice versa) debate. I don’t think it matters as long as the residents are cared for properly.

    This sort of story makes my blood boil. I do think there should be frequent thorough unannounced inspections of all homes. Not just ones they’re expecting and gives them advanced warning. I like the idea of advocates too. As long as they do their job properly and thoroughly.

    What puzzles me is where were the families all through this? You don’t have to be a genius to know if someone has been washed or left to stew for a month.

    Reply
  • “Grave” is the operative word. Shame a on all. Where were the regular visitors who would have noticed this carry on ?

    Reply
    • Nocturnal not being smart with u but genuinely why did u feel u couldn’t complain or why didn’t u do anything .

      Reply
    • Elish. You totally misunderstand me. Why did the relatives not complain earlier ? That is all I wanted to ask. We’re they not visiting? My mother is in a nursing homE and I visit daily to ensure she is being well loked aftert as well as my craning for her.

      Reply
    • Nocturnal u complain and u put it in writing and u keep a copy and u keep complaining until its as good as u think it should b.and then u complain again.u may not get it exactly as u want but u have done ur job . It’s our only hope .

      Reply
  • Wonder if all nursing homes had to have an independent advocat where the patients and their relatives only could make complaints thro.this advocat.the advocat would also b on alert for patients with few or no relatives in a position to visit or air grievances for themselves ..

    Reply
  • I work in a private nursing home and we just had an unannounced inspection by HIQA and we were praised for the level of care we were providing and the relaxed, open relationship we had with the residents. Every private nursing home is not the same and I’d prefer any of my relatives to be in a private home than HSE!

    Reply
    • Rita 21/08/12 #

      My husband is at present in a private nursing home, and is well cared for with kindness.the staff from the top down are gentle available and anxious to please. Food is good nicely presented and above all they help the infirm to feed themselves.this is not always the case.Meals can be slapped down on a table with a eat it or leave it attitude.my experience with HSE has not inspired confidence in my family.spot checks are the way to go.

      Reply
    • I’ve seen some shocking nursing homes….. I even saw one that only had 2 staff working at night…. Our elderly deserve be treated better in their twilight years!!!

      Reply
    • Ellish, if I complained about everything that’s wrong with with the health system I’d spend my shifts filling out complaint forms… Unfortunately it’s a case of plodding along and getting the job done with decimated budgets….

      Reply
  • People go to nursing homes because they can’t manage at home.its a big decision and a end resort.people go for what they can afford.it is expensive .if u get it a little cheaper u think u get what u can afford so have to not complain for now .a nursing home run on a tight budget is not going to work .the pension does not cover it.children on other commitments.cant afford better . Guilt sets in after relatives death all the grief and grievances come out then..I have to say it but gov.fault again.they should subsidise care properly. What would b better brian cowens pension or 5people who can care for our elderly

    Reply
  • This shouldn’t be about public v private nursing homes. Both probably have the best and worst within them. But the reasons they both have bad cases differ.
    In this country we are being constantly encouraged to see people as economic units who are only of real value when working and paying into the system. This attitude comes from Government down and is particularly sickening when perfectly well run HSE run homes are under constant threat of losing beds and resources and therefore in danger of falling into bad practices, while private homes, often developed using tax breaks, are often only vehicles whose primary objective is investment returns and patient care a distant second.
    All regulation in this area is to be welcomed but it needs to be strengthened even further as the trend goes more and more to private homes for the future.
    I don’t believe this is the direction it should be going as profit shouldn’t come into the equation when it comes to care of the elderly, but given the Minister for Healths past investment preferences It not going to change under his watch.

    Reply
  • Yep, as mentioned above, while you theoretically shouldn’t need to check nursing homes are doing their job, like with every kind of service, if you don’t check, people will cut corners, whether it’s due to a lack or work ethic or just resources being spread too thin.

    I had someone in a good enough home, but even good homes can drop the ball on staffing etc. It can often just be 2 people on at night. Somebody can need help for hours before they’re seen, if they can’t remember where the bell is, or they can’t move.

    I also think visits help appease the feeling they’ve been neglected and this is the end.

    Reply
  • If Mr. Moynihan has evidence of ‘this is an ongoing problem’, what is he doing with it?
    Hot air and waffle from a band wagon passenger.

    Reply
  • Rory don’t want to monopolise this , but u should only b going to nursing home because u want to see ur mam not because u want to ensure she is cared for that should b understood .thats the care we want .

    Reply
    • Julian 21/08/12 #

      In truth most people go visit for a few reasons. I visit my relative primarily out of love. Make no bones about it though, I’m also watching to make sure everything is ok and to keep people on their toes. You can never be too complacent, regardless of how much anyone says a home is staffed with wonderful caring people.

      Reply

Add New Comment