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Most consumer complaints are about flight cancellations and lost luggage

People also had issues with electrical goods, online services and car rental.

shutterstock_322320764 Source: Shutterstock/Monkey Business Images

MOST OF THE complaints received by the European Consumer Centre (ECC) Ireland are about air passenger rights.

More than 3,500 consumers contacted ECC Ireland in 2015. This figure is made up of cross-border complaints and requests for information.

Just over six in ten people got in touch to make a complaint and 695 cases were pursued by the organisation.

Air passenger rights, which accounted for 285 cases (41%), was the most popular area of complaint – as it has been for several years.

complaints Source: ECC Ireland

The majority of these complaints were made by consumers based in other EU countries against Irish airlines. Most of these related to flight cancellations and delays, followed by damaged, delayed or lost luggage and problems with the baggage policy of the
airline.

With 56 cases (8.1%), electronic goods were the second most-complained-about issue, followed by online services (54 cases or 7.8%), car rental (49 cases or 7.1%) and entertainment (38 cases or 5.5%).

complaints2 Source: ECC Ireland

Of the 695 complaints actively pursued by ECC Ireland, 232 involved Irish consumers against traders based in other European countries, while 463 cases related to complaints by consumers from other European countries against traders based in Ireland.

Subscription issues 

Complaints about electronic goods were mainly about online and offline purchases of items such as digital cameras, laptops, tablets and MP3 players.

Online service-related complaints were about subscriptions, dating agency services, money transfer services and antivirus computer services.

complaints3 Source: ECC Ireland

Three in four complaints about car rental issues involved supplementary charges, price increases and payment-related disputes.

Entertainment-related complaints were about automatic renewal of subscription services, the purchasing of tickets for events, memberships, expiry dates on vouchers, game consoles and other products or services used for leisure purposes.

The figures are included in ECC Ireland’s 2015 Annual Report, which can be read here.

Read: SuperValu is still Ireland’s favourite supermarket – but Lidl is reaching record highs

Read: How over-complicated products baffle people into making bad choices at the supermarket

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About the author:

Órla Ryan

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