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Dublin: 5 °C Tuesday 12 November, 2019

An Post apologises for delivery gaffe

The company apologised after a video purporting to show an An Post staff member failing to deliver a package correctly appeared on the website.

File photo of an An Post counter
File photo of an An Post counter
Image: Mark Stedman / Photocall Ireland

AN POST HAS apologised unreservedly to a man who filmed a staff member failing to deliver a package to his house.

In the footage, which was posted on the website but has since been removed, an An Post staff member is seen delivering a docket saying that he could not deliver a package.

However, he is not seen attempting to bring the package to the door first, as per An Post policy.

Angus Laverty, a spokesperson for An Post, apologised for the staff member’s actions. He told

The video speaks for itself. We have very clear guidelines for how you deal with mail that can’t be delivered. This clearly wasn’t adhered to on this occasion and we apologise – it shouldn’t have happened.

He said that all staff are aware of the very strict guidelines for delivering packages, wherein staff are to bring the package to the door to ascertain if there is someone home, before they leave a delivery note.

The note means that the owner of the post has to pick up the item from their nearest An Post sorting office.

Laverty added that if customers feel they are unhappy with an aspect of An Post’s service, they can phone the customer helpline number on 1850 575 859.

An Post are currently in the process of identifying the staff member pictured in the video.

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