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Dublin: 8 °C Thursday 9 April, 2020

Bank of Ireland apologises after customers left without their wages this morning

This is not the first time Bank of Ireland customers have experienced this.

Image: SaskoLazarov/Photocall Ireland

A NUMBER OF Bank of Ireland customers were left without their monthly wages today after a delay in processing payments.

A large number of account holders used social media to complain to the bank about not receiving their wages, prompting the bank to apologise for the incovenience.

A spokeswoman for Bank of Ireland said that the delay was not down to a technical glitch but instead was due to the actual processing of payments. She added that by lunchtime today, it had processed all payments.

In a response to the dozens of people who complained on the bank’s Twitter page, customers were told that “we’ve checked with the team and all payments will be processed today. We apologise for any inconvenience.”

A similar issue occurred for customers of the bank in June of last year after a number of customers found their wages had not gone into their accounts.

After hundreds of complaints, the bank was able to process the payments on the same day also.

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