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Dublin: 2 °C Tuesday 22 January, 2019
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BlackBerry says 'significant improvement' in service

The company says it is continuing to monitor the situation as services are slowly being restored to full working order following a three-day blackout across the globe.

BLACKBERRY HAS SAID that there has been a ‘significant improvement’ to its service in Europe and elsewhere this morning after three-days of intermittent or no service for users.

BlackBerry services have been down since Monday apart from being briefly restored on Tuesday with users in Europe, the Middle East, Africa, and India affected by being unable to access email, internet and the popular BlackBerry Messenger service (BBM).

In a statement, the smartphone’s makers RIM said today:

From 6am BST today, all services across Europe, the Middle East and Africa, as well as India, have been operating with significant improvement.  We continue to monitor the situation 24×7 to ensure ongoing stability.  Thank you for your patience.

One famous BlackBerry user, The Apprentice star Alan Sugar, has said the service is now working for him:

The Telegraph says today there were reports of outages in the US, Japan, and Singapore overnight where users were having difficulty getting online.

The paper also says that some mobile networks are offering compensation but RIM has yet to comment on whether it will offer any blanket compensation for all its customers.

Robin Bienfait, Chief Information Officer at RIM apologised for the service problems in a statement yesterday but that has done little to appease users who trust its normally reliant service.

“You’ve depended on us for reliable, real-time communications, and right now we’re letting you down. We are taking this very seriously and have people around the world working around the clock to address this situation,” Bienfait said in a letter released yesterday.

Read: BlackBerry users hit by second day of international outages >

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Hugh O'Connell

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