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Dublin: 6 °C Monday 17 February, 2020

Irish Ferries helplines to reopen amid cancelled bookings chaos

Up to 19,000 customers have been affected by the cancellation of all sailings by the ferry WB Yeats for this summer.

Irish Ferries Swift ships Source: Eamonn Farrell/

IRISH FERRIES HELPLINES will reopen this morning at 8am after the cancellation yesterday of 6,000 of its summer bookings on one of its ferries.

Up to 19,000 travellers’ holiday plans were thrown into disarray yesterday when the company announced the cancellations due to “extraordinary circumstances beyond its control”.

The company’s helplines have, understandably, been swamped with calls which saw them go offline overnight.

They will reopen at 8am – customers should call +353 (0)818 300 400 from that time.

The cancellations relate to planned sailings on the WB Yeats ferry, as the vessel is now unlikely to commence sailing on the Dublin/Holyhead route until September.

The company is now advising customers as to alternative options, including direct sailings on its Oscar Wilde ship or sailing to the UK and then to France.

Customers who choose that option will be reimbursed the cost of their fuel requirements from the port of arrival in the UK to the port of arrival in France.

For customers who choose to instead cancel, a full refund is available.

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