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Enda's trusty Nokia wouldn't have any problems. Sasko Lazarov/Photocall Ireland

Having problems with your mobile? You're not the only one

The issue is affecting the Three network.

THOUSANDS OF CUSTOMERS are without mobile phone service this afternoon after problems on the Three Ireland network.

Customers report not having mobile network and being unable to make phone calls. Others say that text messages have not been sending for a number of hours.

The Tesco Ireland network uses the Three Ireland infrastructure so has been hit as well.

Representatives for both companies say that the issue is being investigated and they hope to have it solved as soon as possible.

Thanks to TechGirlBernie

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68 Comments
    Install the app to use these features.
    Mute Goldberg
    Favourite Goldberg
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    Apr 6th 2015, 5:56 PM

    I can send what’s app texts but not normal texts – I assume 3 will be giving me a discount on my bill this month

    567
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    Mute Dave barrett
    Favourite Dave barrett
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    Apr 6th 2015, 5:58 PM

    You wish!!!!!!

    324
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    Mute See My Vest
    Favourite See My Vest
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    Apr 6th 2015, 5:58 PM

    Of course. You won’t be getting charged for the messages you can’t send.

    367
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    Mute Shanti
    Favourite Shanti
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    Apr 6th 2015, 6:08 PM

    I can’t remember the specifics, but in order to get money back on your bundle you need to have been without service for a certain number of days at the fault of the operator.

    Basically, they have those contracts sewn up. You don’t get compensation for being without your phone signal for a few hours.

    142
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    Mute Goldberg
    Favourite Goldberg
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    Apr 6th 2015, 6:12 PM

    I pay for a service to be available – can we shame 3 in to making a statement – a mobile bill costs a lot more than a water charge

    141
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    Mute Shanti
    Favourite Shanti
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    Apr 6th 2015, 6:16 PM

    Yes, but that service also has to be maintained and there are numerous places where things can go wrong. The contracts tend to allow for however long it should take it to get back up and running again, which is normally a few hours rather tham days.
    If you were without for a week then you could claim it back, but the chances of that happening are slim.

    77
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    Mute Peter McGlynn
    Favourite Peter McGlynn
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    Apr 6th 2015, 6:18 PM

    For now Goldberg. For now.

    51
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    Mute Steve Tracey
    Favourite Steve Tracey
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    Apr 6th 2015, 8:39 PM

    Goldberg,
    No chance I was with 3 on a business plan x amount per month for unlimited calls in Ireland and a pretty large number of free minutes in UK number of times couldn’t use phone reported each time. Never once any discount etc left them. 3 aren’t alone lost count of how many times Internet A and landline dropped with UPC same lack of response.dropped with UPC

    37
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    Mute Luke D
    Favourite Luke D
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    Apr 6th 2015, 9:59 PM

    These things happen, it’s part of life

    37
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    Mute brian magee
    Favourite brian magee
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    Apr 6th 2015, 10:24 PM

    Goldberg if it costs more than water then your paying far to much. Go to 48 and it’ll cost a tener a month

    20
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    Mute #Wynner
    Favourite #Wynner
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    Apr 6th 2015, 11:14 PM

    48 is also piggybacking on o2/three network so it would have been similar to tesco today as dead as a dodo (though their super cheap)

    28
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    Mute Dave cullen
    Favourite Dave cullen
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    Apr 7th 2015, 12:23 AM

    The man in the main pic has poor charisma? Oh right,coverage!

    7
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    Mute Tom Collins
    Favourite Tom Collins
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    Apr 7th 2015, 10:30 AM

    Since O2 became 3 my phone has been acting crazy. Not impressed at all

    3
    Install the app to use these features.
    Mute Helena Kennerley
    Favourite Helena Kennerley
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    Apr 6th 2015, 6:51 PM

    Having reception issues since Three took it over. Terrible customer service. Breach of contract

    166
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    Mute Veronica
    Favourite Veronica
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    Apr 6th 2015, 8:50 PM

    We had a contract through my company where u got an iphone 5s at an affordable price & at €35.00 p.m for 24 mts.. So i signed a contract with o2 and now we got an email saying we will be paying 37.50 p.m with 3mobile.. Nowhere in o2 contract does it state they can change the contract and i didn’t sign a new contract with three so will be calling comreg to see if i can actually get out of my final year contract now as not happy with the poor service

    71
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    Mute Ann Glasgow
    Favourite Ann Glasgow
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    Apr 6th 2015, 10:33 PM

    @ helen kennerley , you hit the nail on the head there! the last few months has been just terrible with the three! and customer service is non-existent . no internet and phone since 12 today and just back a few minutes. i dont know about anyone else but i got not txt or any sort of explanation …..will be looking for a new provider!

    30
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    Mute Thomas Connor
    Favourite Thomas Connor
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    Apr 7th 2015, 9:48 AM

    If you have a phone contact and the price been put up that voids contract . I recently had it with UPC and said goodbye . Getting a bit expensive .

    1
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    Mute Murph11
    Favourite Murph11
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    Apr 6th 2015, 5:59 PM

    Good luck with the satisfaction you’ll receive from customer service. Brutal!! Unfortunately tied into a contract for another 9 months. They have a total monopoly and their lack of respect for customers reflects this

    117
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    Mute See My Vest
    Favourite See My Vest
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    Apr 6th 2015, 6:03 PM

    With Vodafone, Meteor and E Mobile all offering the same service I’m rather confused as to how 3 have a monopoly on mobile phone customers. Not happy? Change.

    169
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    Mute Mark Byrne
    Favourite Mark Byrne
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    Apr 6th 2015, 6:59 PM

    Monopoly??

    44
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    Mute Ron North
    Favourite Ron North
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    Apr 6th 2015, 9:23 PM

    They have a monopoly on mobile phone networks with digits in the name.

    24
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    Mute Suzie Sunsine
    Favourite Suzie Sunsine
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    Apr 6th 2015, 6:59 PM

    5 hours down now and if I don’t check in with my mother soon she’ll be having a heart attack !

    108
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    Mute Unfortunately
    Favourite Unfortunately
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    Apr 6th 2015, 6:11 PM

    No mobile data / 3G on Three in North Dublin for past 3-4 hours now. Thanks horizon upc wifree exists so I can tap into random gaffs wifi :)

    84
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    Mute Paul Quinlan
    Favourite Paul Quinlan
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    Apr 6th 2015, 6:34 PM

    48 go conquer is affected too, though they always seem to be a bit broken..

    65
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    Mute #Wynner
    Favourite #Wynner
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    Apr 6th 2015, 11:16 PM

    48 piggybacks on o2/three network so it affects them too

    17
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    Mute BG
    Favourite BG
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    Apr 6th 2015, 5:54 PM

    Well I’m having no issues. Most likely because I have an Apple iPhone

    54
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    Mute Elma Phudd
    Favourite Elma Phudd
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    Apr 6th 2015, 5:56 PM

    I wouldn’t say you get many calls anyway.

    494
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    Mute Philip Cooper
    Favourite Philip Cooper
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    Apr 6th 2015, 5:56 PM

    Me too, I’m on the Apple iPhone as well as you.

    So that’s the “all clear” for me too LOL!!!!!

    20
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    Mute Philip Cooper
    Favourite Philip Cooper
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    Apr 6th 2015, 6:05 PM

    Red thumbs are just the left hand side of applause.

    47
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    Mute Suzie Sunsine
    Favourite Suzie Sunsine
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    Apr 6th 2015, 7:02 PM

    Philip , I like your thinking .

    8
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    Mute Philip Cooper
    Favourite Philip Cooper
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    Apr 6th 2015, 7:08 PM

    I sometimes turn my phone upside down and pretend they’re thumbs up. :(

    84
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    Mute Mark Heehee
    Favourite Mark Heehee
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    Apr 6th 2015, 7:21 PM

    Pretend to yourself?!

    51
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    Mute Philip Cooper
    Favourite Philip Cooper
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    Apr 6th 2015, 7:23 PM

    No, to a live studio audience of camels.

    62
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    Mute Jason Bourne
    Favourite Jason Bourne
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    Apr 6th 2015, 7:33 PM

    Looking above, the joke that ‘Apple is a tax on the Stupid’ doesnt go without a sense of irony.

    Ive nothing against Apple, you have to smile.

    59
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    Mute Philip Cooper
    Favourite Philip Cooper
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    Apr 6th 2015, 7:42 PM

    Is that an ” in cider ” joke?

    Cuz it’s about apples?

    Ha ha doh doh doh ug.

    38
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    Mute Conn Rogers
    Favourite Conn Rogers
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    Apr 6th 2015, 8:52 PM

    In cider. Heheh. Inyourendo

    16
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    Mute Larry David the 2nd
    Favourite Larry David the 2nd
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    Apr 6th 2015, 7:50 PM

    3 is such a brutal network still no 4 G ( not until July , a mere 18 months behind every other provider ) and rubbish reception , I am out of contract next month after 2 yrs of shite. Vodafone here I come.

    50
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    Mute See My Vest
    Favourite See My Vest
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    Apr 6th 2015, 8:29 PM

    Strange, I’ve had 4g on my device since my upgrade last year. I must be the 1000th customer or something.

    50
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    Mute Fergal Reid
    Favourite Fergal Reid
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    Apr 6th 2015, 8:56 PM

    I’ve 4G on the phone I bought two days ago. It’s amazing.

    27
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    Mute Alan Walter Gallagher
    Favourite Alan Walter Gallagher
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    Apr 6th 2015, 11:30 PM

    Some of the over-reactors on here…they mustn’t be old enough to remember queuing to use the phone -at the phonebox. Take some time out and enjoy the peace!

    46
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    Mute John Rogers
    Favourite John Rogers
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    Apr 6th 2015, 7:40 PM

    ITS Not only 3 that has mobile technology problems this bank holiday weekend, I have had NO UPC internet/broadband for 4DAYS, can you please help me, thank you, JAR, BRAY

    43
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    Mute Martin Hughes
    Favourite Martin Hughes
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    Apr 6th 2015, 7:49 PM

    I am assuming 3 are going to compensate all their customers as this is clearly a breach of contract.
    I am travelling and this is a bloody nightmare and completely unacceptable not being able to contact people.

    35
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    Mute See My Vest
    Favourite See My Vest
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    Apr 6th 2015, 8:28 PM

    However did you survive in the days you needed to use a payphone on arrival to let people know you’d arrived safely!

    I broke my phone before and it took a week to fix. Honestly it was a great week. The freedom from that device was incredible. All you need to do is read these comments to see the detrimental effect modern tech is having on people.

    It’s only a phone. It’ll be grand tomorrow. Get over it! Do you look to electric ireland for compo when the power is out for a few hours? Didn’t think so.

    80
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    Mute Suzie Sunsine
    Favourite Suzie Sunsine
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    Apr 6th 2015, 9:24 PM

    The last time my phone was down 3 did actually give me an extra day of credit .

    11
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    Mute Suzie Sunsine
    Favourite Suzie Sunsine
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    Apr 6th 2015, 9:26 PM

    See my vest , the difference there is that if your electricity goes you are not being charged for it .

    13
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    Mute See My Vest
    Favourite See My Vest
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    Apr 6th 2015, 11:01 PM

    Not for the units you can’t use but what about the standing charge?

    12
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    Mute Suzie Sunsine
    Favourite Suzie Sunsine
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    Apr 6th 2015, 11:52 PM

    See my vest , spot on there !

    2
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    Mute Drew
    Favourite Drew
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    Apr 7th 2015, 5:15 AM

    How long have you had a phone contract… A year or two. Lost service for a few hours, half a day?

    That still leaves you with a 99.5%+ service uptime. No legal entity alive would award compensation for that on a consumer service.

    8
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    Mute Micheal Mac Suibhne
    Favourite Micheal Mac Suibhne
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    Apr 6th 2015, 8:15 PM

    Spare a thought for the customers of Imagine WiMAX for a moment please! Not telephony or texts but no internet since last Friday!

    35
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    Mute Stephen Devlin
    Favourite Stephen Devlin
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    Apr 7th 2015, 12:21 AM

    That thing would be taking flight out the window

    10
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    Mute Tallaght two
    Favourite Tallaght two
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    Apr 7th 2015, 1:52 AM

    Ah..imagine! A company I left behind a looong time ago.

    Kinda brings back memories!

    6
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    Mute Kizzi Yeates
    Favourite Kizzi Yeates
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    Apr 6th 2015, 7:24 PM

    A fine picture of the great leader…….

    27
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    Mute Shanti
    Favourite Shanti
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    Apr 6th 2015, 6:04 PM

    While not encountering problems with the the network, I am experiencing issues with the journal.. When I click the story about the hadron collider it brings me to this article.. How odd..

    23
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    Mute Dave O Keeffe
    Favourite Dave O Keeffe
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    Apr 7th 2015, 12:32 AM

    The collidor worked. It created a fragmentation in the space/time continuum.

    Or there’s an issue with thejounal.ie but that’s not very likely at all

    9
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    Mute Daz Kelly
    Favourite Daz Kelly
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    Apr 6th 2015, 11:03 PM

    I use three for my internet.i can still connect but in past week it has got so slow. It struggles to even stream a song. anyone else experience this?

    14
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    Mute justasheedy
    Favourite justasheedy
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    Apr 6th 2015, 10:39 PM

    I’ve reported this issue to three for the last year, with intermittent signal loss, msg not being delivered or received from others and no internet connection and at every time I’ve reported this I’ve been told it’s a fault with my phone. I’ve sent my phone back to Apple and not an issue with it. I’m tied in with a contract so can’t leave without paying a sum to which I ain’t doin but customer service is terrible with three cause they constantly pass off the failings with the network onto you the customer. This is not only with me but for the majority of three customers I know have experienced the same crap from the customer service centre.

    11
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    Mute Veronica
    Favourite Veronica
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    Apr 6th 2015, 8:52 PM

    Last Tuesday in cork despite being in a 3 and 4G region i had no internet for 3 hours all i got from 3 was we’re sorry nothing else joke

    9
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    Mute Anon Ymous
    Favourite Anon Ymous
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    Apr 6th 2015, 10:54 PM

    Still no service here either :(

    5
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    Mute D is Illusioned
    Favourite D is Illusioned
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    Apr 6th 2015, 8:50 PM

    Nothing since earlier today, although seems to be back now.

    3
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    Mute Suzie Sunsine
    Favourite Suzie Sunsine
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    Apr 6th 2015, 9:29 PM

    Lucky you , mine is down 7 hours now .

    6
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    Mute Larry David the 2nd
    Favourite Larry David the 2nd
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    Apr 6th 2015, 10:34 PM

    Still no 4 G either ah but sure they say they will have by June … Or July .. At the latest… A full 18 months behind every other network, what’s the point of bring with that level of investment?

    3
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    Mute See My Vest
    Favourite See My Vest
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    Apr 6th 2015, 11:02 PM

    Heard you the first time, you were wrong the first time too. 4G available on 3 since last year.

    15
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    Mute Michael Sands
    Favourite Michael Sands
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    Apr 6th 2015, 11:49 PM

    Did that mean 999 services as well?

    1
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    Mute Anon Ymous
    Favourite Anon Ymous
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    Apr 7th 2015, 12:20 AM

    You can still call 999/112 without network service or a SIM card in your phone.

    9
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    Mute Anon Ymous
    Favourite Anon Ymous
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    Apr 7th 2015, 9:23 AM

    I don’t know the mechanics of it but I know it does work. I don’t know if I read it somewhere or if somebody told me but we had to call an ambulance for a family member one evening and my battery was dead. My old (SIM-less) iPhone, that my little boy uses to play games, listen to music, etc., was the closest one to hand and we successfully called 999 on it.

    I thought in the case you mentioned above, unfortunately the woman tried to ring her family, not emergency services.

    2
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    Mute Michael Sands
    Favourite Michael Sands
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    Apr 7th 2015, 4:44 PM

    I think some mobile companies are more concerned with profits than anything else? They are suppose to be able to call 999 on them all but it seems this does not always be the case sadly…

    1
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