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Public speaking can be nerve-wracking. Here's some tips on how to do it well

There will be some new people in the Dáil soon, so they might need some advice on speaking to a large crowd.

PRESENTATIONS AND PUBLIC speaking can be hugely stressful experiences. People stress about what to say and how to say it, how to remember it and use slides, coping with nerves and keeping people listening.

Often people treat a presentation as a thing to survive and get through. Rather than an opportunity to achieve something. Any communication or presentation should be an objective-based-activity. You’re not merely transmitting data, but in fact setting out to create understanding.

Survival isn’t too difficult. Get up, rattle through the slides and sit back down. But that’s rarely, if ever, of value to anybody – your audience will be bored to tears, you’ll look terrible and time will have been wasted. To avoid that, here is a step by step guide to preparation…

shutterstock_134734196 Shutterstock / hxdbzxy Shutterstock / hxdbzxy / hxdbzxy

Focus on your audience not on yourself

Most people when they’re told they must deliver a presentation think first about themselves. Every great presentation or speech starts with the audience. Before you go near a laptop, profile your audience so you have an idea of who you’re talking to. For example, their age, gender, department and seniority. You also need to think about what they know – right now – about your topic, and what they feel – right now – about your topic.

Have an objective

Identify what it is you want the audience thinking, feeling, doing and knowing after the presentation.

For example, do you want them to know that your department is doing well? Or what your product and service can do for them? Ask yourself “what am I trying to achieve here?”. Now you have a purpose.

Structure it well

There is a concept in communication called the “Serial Position Effect” or “Primacy and Recency” that says an audience has a tendency to remember the first thing they hear and the last thing. So, when structuring your presentation or talk you need a strong engaging start, and strong reiterative conclusion that leaves your audience in no doubt what you want them remembering or doing it afterwards.

The audience must be quickly engaged. The first minute is the gateway to their continuing attention.

shutterstock_191033642 Shutterstock / Elena11 Shutterstock / Elena11 / Elena11

You must grab it. Pick the single most interesting point you want your audience to remember and put it at the start. Cut to the chase. Don’t waste their time with agendas, contents or lengthy introductions.

Your conclusion should drive home what it is you want your audience to remember, or do.

Be relevant

The biggest single switch-off for an audience is the growing awareness that what you’re saying has no relevance for them. At the very least you must be evoking a response that has people saying, “I haven’t heard that before …”, or “I haven’t heard it put that way before…”.

People will tend to listen for three reasons – if you’re threatening them, benefiting them or being interesting to them.

Don’t overload them

The next biggest boredom-creating factor is data overload.  When planning a presentation you have to decide how many new ideas or propositions a listening audience can absorb, internalise and make their own while listening to you. It is unlikely that listeners can process any more than two or three new ideas. The number does not expand with the length of your presentation.

Use stories, illustrations and anecdotes.

Identify your key points and use specific examples, illustrations, anecdotes and stats, rather than bullet points on a slide, to evidence them and help your audience understand.

Every race, in every country, at every time, since humanity started has relied on stories as a way of understanding the world around them, because stories are interesting, understandable and memorable: the three key qualifications for good communication. The Bible, the Koran and The Torah are all based on stories and examples to create understanding. For example, Jesus didn’t tell his followers to help out their fellow man, he told the story of the Good Samaritan.

Be wary of PowerPoint

Only after figuring out what you want to say should you think about visual aids. When you consider PowerPoint be sure to ask yourself, “is this slide going to help me exemplify what I’m trying to say?” PowerPoint, or Prezi, or whatever visual aid you use should help your audience understand and remember. If it doesn’t, don’t use it. A good rule of thumb is not to put anything up on a slide until you want your audience to see it.

When preparing, say it out loud

After deciding what you want to say, what visual aids (if any) you’ll use, prepare for the spoken word in the spoken word. Walk around the room, making your points out loud. When you have worked out the key things you want to be remembered, work out the best sequence for them, so they link logically one to another.

Saying your presentation out loud also increases your confidence and helps dispel nerves. Just like telling a joke for the third or fourth time rather than for the first time – practice makes you feel more confident – with timings, punch line, key elements.

The capacity to deliver effective presentations at work can make a huge difference to your career and  your profile within an organisation. The rules to do so are simple. Focus on your audience, identify your objective, make it interesting, understandable and memorable, prepare well, be wary of

PowerPoint and if you can, enjoy it.

Eoghan McDermott is a Director of The Communications Clinic and is Head of Training and Careers there. www.communicationsclinic.ie. Follow him on Twitter @EoghanMcDermott

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10 Comments
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    Mute Shit you not
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    May 29th 2013, 11:43 AM

    I recently used the express system and collected it in Dublin. They were brilliant in the passport office. I hear bad stories now and again but in my experience they’re great.

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    Mute Sharon Larkin
    Favourite Sharon Larkin
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    May 29th 2013, 11:45 AM

    How long did it take you to receive the passport. I’ve to do one this week but am travelling in 3 weeks.

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    Mute Alan Brogan
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    May 29th 2013, 11:48 AM

    Took just over a week for me . But that was in February.

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    Mute Bilbo Baggins
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    May 29th 2013, 11:52 AM

    I just used it and sent it via passport express in the post office and it was back to me (delivered) two weeks to the day as promised. I’d get it in the post today if I were you.

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    Mute Daney Howard
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    May 29th 2013, 11:55 AM

    I had to get a new passport recently and used the Passport Express service. It took 5 mins in the local Garda station, 5 mins in the Post Office and had the passport back in exactly 10 working days.

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    Mute Sharon Larkin
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    May 29th 2013, 11:56 AM

    I plan in putting it through passport express tomorrow. Fingers crossed it’s back on time.

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    Mute Sharon O'Brien
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    May 29th 2013, 11:59 AM

    Same here, had sent it in via express but had to collect in office as i left it till last minute.have to say, the help from girls in office was great, i even emailed after collection to say thank you for all the help as i was truly impressed with the overall experience!

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    Mute Sharon O'Brien
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    May 29th 2013, 12:01 PM

    Ten working days from date that they receive it in office..dont forget to factor in bank holiday, and it’s sent back on the 10th day so ur looking at 2weeks from ur sending it to receiving it..id get cracking!!!

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    Mute Amy O Doherty
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    May 29th 2013, 1:20 PM

    We got ours in exactly ten working days at the begining of this month but Id get it sent sharpish because it will only get busier and if there is a problem with the application it will take even longer.

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    Mute Aisling O'Toole
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    May 29th 2013, 2:20 PM

    Applied for mine via express 10 working days meant I should have had it Monday I got it Tuesday so not too bad really just get the application in as soon as you can!

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    Mute Mjhint
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    May 29th 2013, 2:40 PM

    Sharon get a letter from your employer & say you need it for work & it takes 2 days but its €150 if your really worried about how long it takes.

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    Mute Paul Huston
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    May 29th 2013, 3:27 PM

    @sharon. 10 working days is the general process and delivery time unfortunately during the summer months you can expect delays, 3 weeks is cutting it very fine.

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    Mute Christine Stack
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    Aug 18th 2014, 12:01 PM

    @Sharon O’Brien A friend of mine applied for her passport through passport express last Thursday week. She will be travelling in two weeks time and is now afraid she may not have it in time .She has tried to contact the office via phone but to no avail? Did you get in contact with them before you went in person to the office ? What documentation etc did you need to have with you? Many thanks

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    Mute Trudy Mc Carthy
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    May 29th 2013, 11:53 AM

    If people didn’t wait till the last minute there wouldn’t be a problem now would there??!!!! I sent mine in for renewal months before it expired and had it back in 6wks and plenty of time before my holidays!!

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    Mute Damien Kelly
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    May 29th 2013, 11:44 AM

    How can an express service be such if there’s no alternative?

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    Mute Dave Thomas
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    May 29th 2013, 11:48 AM

    Never had a problem with the passport office. Always received mine quickly. Usually before I was expecting it.

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    Mute Michael
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    May 29th 2013, 11:39 AM

    Apparently the system is so back logged right now that international people are waiting up to 15 weeks+ for a new passport.

    How can it take so long?

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    Mute Sandbag
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    May 29th 2013, 11:54 AM

    Because around this time year the world & his wife seem to wait until the last minute to renew out of date passports & apply for the kid’s ones.

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    Mute Brian Daly
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    May 29th 2013, 1:21 PM

    Eh, that would be the summer holidays, I reckon.

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    Mute Sandbag
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    May 29th 2013, 2:30 PM

    Amazing deduction Sherlock!

    11
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    Mute aurilton
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    May 29th 2013, 11:48 AM

    Be prepared for a long wait if you go to your local Garda station with forms and photos to be signed, especially if bringing children!

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    Mute Mary Lynch
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    May 29th 2013, 1:05 PM

    Took two minutes for us.

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    Mute aurilton
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    May 29th 2013, 1:19 PM

    We weren’t so lucky. One man reporting stolen bike and when that was done the hatch was promptly closed. Rang bell and waited 10 min. Then all 6 forms signed, and then photos and forms signed and stamped elsewhere in station while we waited 20 min. At that stage the public office was busy with irate people waiting. When we eventually returned home discovered wrong numbers were put on two photos and had to return.

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    Mute Sandbag
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    May 29th 2013, 2:29 PM

    The Gardaí working in stations have to deal with prisoners, telephones and radios in addition to the public counter. When you get a load of people all coming in for the same thing at the same time things get even busier.

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    Mute Aisling Brady
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    May 29th 2013, 2:49 PM

    The Garda who attended to my forms was just learning as he went along and he was a senior Garda. He damaged one of my photos in the stamping press (lucky I had an extra one) and he took ages to get finished. In the end a junior female Garda had to help him out. Doesn’t say much for intelligence of our Gardaí (a sixth class child would have done it no bother in half the time).

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    Mute aurilton
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    May 29th 2013, 5:00 PM

    Yes as I am very very aware of the activities of the Gardai.
    I don’t need to be informed about the job description of the Gardai as I know it first hand. What irks me is that fact when you are left in the station with no one else there, a hatch is closed in your face with a thunderous scowling face of a Garda. Perhaps “I’ll / someone will be with you in a few minutes” would have been a better public relations exercise. Respect works both ways.
    I have the utmost respect for the Gardai but what I witnessed first hand was shoddy. Not all Gardai are stationed in stations and it is embarrassing when they witness first hand poor public relations. All it takes is one ‘bad apple’ as well we know.

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    Mute Tracey Walker
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    May 29th 2013, 12:09 PM

    It’s a great service once you don’t leave it til the last minute, I applied in February and it was back in 10 working days exactly. Summertime it’s always longer.

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    Mute Limerick Boy
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    May 29th 2013, 12:01 PM

    The midwest, with a population of over 400,000 does not have a passport office, what a joke.

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    Mute Matt
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    May 29th 2013, 12:40 PM

    The country has 4.5 million people. How many offices do you want?? 2 is more than enough!

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    Mute wellyd
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    May 29th 2013, 12:43 PM

    Do you not have post offices down around there??

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    Mute Mary Lynch
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    May 29th 2013, 1:08 PM

    And yet people in the Midwest manage to go on holidays too. Are their passports forged? Or have they mastered the art of posting?

    23
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    Mute Brian Daly
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    May 29th 2013, 1:26 PM

    The UK has 62m people and 6 offices. That’s one per 10 million people. What a joke!! :)

    Every post office in Ireland is a passport office for your one every 10 years application.

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    Mute Noel Otley
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    May 29th 2013, 1:43 PM

    You can also use post offices in the UK or apply by post. AND no traipsing down to your nearest police station to have the form/photos signed by someone who never saw you before.

    Still beats the Irish system!

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    Mute Patrick Hayes
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    May 29th 2013, 2:57 PM

    Thats all well and good but I’m in Australia and its taken since mid-april to get my passport as I went theough the Irish Embassy in Canberra.On the passport tracker it states that it has been posted but I still dont have it.Ended up having to get an emergency passport from the embassy for the Department of Immigration.Way too long to wait for a passport when theres an express option.Its more or less the same paperwork.

    7
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    Mute Ian Mac Eochagáin
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    May 29th 2013, 11:54 AM

    I was surprised to read that it would ‘of course’ be possible to submit an application in person. Even though I’m fond of the idea, having applied for a passport while living in central Dublin, wouldn’t it be more efficient to get rid of this service altogether? Better still would be to make as many people as possible apply online, for at least part of the process.

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    Mute Mark McIvor
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    May 29th 2013, 2:10 PM

    I’m still waiting for mine, sent away for it at the end of April… Would need to show up soon!

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    Mute Mark McIvor
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    May 29th 2013, 2:34 PM

    28th June apparently! Cutting it fine…

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    Mute Sean Fallon
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    May 29th 2013, 9:22 PM

    Wait till CPSU go on strike :)

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    Mute Nigel Fogarty
    Favourite Nigel Fogarty
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    May 30th 2013, 12:24 PM

    My daughter was born here In Spain last year. When we wanted to bring my daughter home to Ireland we brought all the relevant documents to our local police station and had a passport for her within 30 mins. I couldn’t believe how quick it was.

    1
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