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Dublin: 9 °C Friday 24 May, 2013

Emergency services call for postcodes to help them reach people in need

Fire and ambulance personnel are being delayed from attending callouts, as addresses in some areas are so vague.

Image: Leon Farrell/Photocall Ireland

EMERGENCY SERVICE WORKERS have called on the Government to prioritise the introduction of postcodes, saying that there are frequently problems finding addresses for callouts.

Staffers in the fire and ambulance services said the pace of development in boomtime Ireland means houses and estates are often poorly marked, while rural addresses might only give a location within a few miles.

“The introduction of postcodes would be great,” a spokesperson for the Irish Fire and Emergency Services Association (IFESA) told TheJournal.ie. He said there was often confusion over the exact location of addresses, for example with the names of townlands duplicated in different areas.

“On a day to day level, we use the good old-fashioned paper map,” he said. “But half the time people are using their iPhones and so on. That’s just the way it is.”

Michael Dineen, chairman of the Association of Ambulance Personnel, echoed these concerns, saying postcodes would be “an advantage”.

“We don’t have GPS on the vehicles as yet,” he told TheJournal.ie.

There could be a townland three or four miles in radius. You’d know that you’re within half a mile of the address, but that’s all. It’s an emergency call, so you want to be there as quickly as you can. A minute or two could make all the difference.

There is also a problem with homeowners not clearly marking house numbers, and new estates which do not have name plates at the entrance, emergency workers said.

The spokesperson for IFESA suggested the government could introduce legislation meaning all houses would have to display a name or number visible from the road.

“You’d be amazed at the number of people without numbers on their doors,” he said. “Most of the time in Dublin you’d be using the bins. Looking out for the bins, because sometimes people would leave their numbers there. It’s a nightmare.”

The HSE told the Irish Independent that it recognised there was a problem with finding addresses in rural areas, and said the issue sometimes affected response times. TheJournal.ie has contacted Dublin Fire Brigade for comment.

The Government has stated its intention to develop a national postcode system, and tendered for bids earlier this year. A spokesperson said the process was still ongoing, adding that it was not possible to give an exact timeline.

However, it’s thought the aim is to introduce a system as early as next year.

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Comments (35 Comments)

  • It’s a fantastic idea, it’s long overdue, and it doesn’t just benefit the emergency services.

    Fire brigade, Gardai, Ambulance, An Post, delivery services, bus and taxi drivers. Probably more, but that’s all I can think of now.

    On another note, why in gods name, do they not have GPS? Surely any business or service that depends on vehicle transportation should make use of GPS systems. This is a no brainer.

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  • Giving a post code to an emergency operator would be quicker than a address and directions. Seconds can be the difference between a good out come than a bad outcome. Very handy to get an exact location in rural areas or emergency vehicles going into other areas were a crew member would have not local knowledge. Defo not a waste of money.

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  • Loc8 codes have been developed by a cork company. They work! I presume they have tendered for the national service

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  • Postcodes should be used everywhere, it is about time, the day when every postman knew everyone on their route. Postcodes would be really useful for both emergency services, postmen, irregular delivery people such as couriers and of course Dominos. I don’t understand what people have against postcodes? Are seen to bea very English thing that us Irish are against them? Surely a 6 or 8 digit code which is sensible is easier than GPS coordinates.

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  • Wasn’t there some company offering to do all if Ireland with this via google maps?! Or am I mistaking ?

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  • Prob loads of ambulances just short personnel to drive and operate them. And it will get worse as more staff leave.

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  • Lets hope it’s not the system proposed by Eamon Ryan when he was the Minister responsible. For some reason he was suckered by the Data Protection Commissioner into insisting that a post code should cover a cluster of 50 dwellings to avoid people being identified by their addresses.
    This would really help the emergency services.

    Only in Ireland.

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  • More ambulances would be a better priority. I called 999 last Friday for a fellow who was struggling for breath in our local shopping centre. Was called back 15 later to be informed that there were no ambulances in our area and asked if could we get someone to drive the man to his GP. Unbelievable!!

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  • My work just involves delivering groceries doing all of Waterford city and county as far northas Stonyford and as far east as Newton Commons. Even with sat-nav and a area given as a address ex. chapel hill. The sat-nav will give the area but on average placenames are roughly 2-3sq.miles, and directions supplied are good if you know the area or often the nearest local pub. Also grid co ordinates are useless for sat-nav. Its a joke that in the 21st century that we don’t for all our advances over the yrs have a basic postcode, that could save lives. Might as well telegram this to the minister for communications.

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    • Loc8 Codes are a 7 character variant of grid/geographic coordinates with an 8th checker code added to avoid mistakes. These are already supported on popular navigation devices and via a free web service and are already in use by many organisations. A Loc8 Code could be delivered to every housholder in a matter of weeks if rolled out as a national system. In the meantime vulnerable people/those in rural or difficult to find places can have a Loc8 Code immediately at no cost from the website at http://www.loc8code.com. Generate it and keep it by the phone – Ambualnces and Paramedics already have the technology that can use Loc8 Codes and those handling 999 calls have easy access to finding the exact location of any Loc8 Code.

      It is amazing how tolerant the Irish people are – Post codes were promised for Jan 2008 and never happened – then another promise for Jan this year which equally passed without progress – and all efforts so far have come to nothing – why – well it is still proposed by the Dept of communications to deliver a postcode which would only guide an ambulance to the centre of 50 properties – i.e the centre of a housing estate, industrial estate or townland – this will be of no advantage to the emergency services whatsoever and for this reason there are many objections. It is this type of broad area addressing solution that has contributed towards unnecessary loss of life in Ireland with many recent examples like this in the Irish Times recently : http://www.irishtimes.com/newspaper/ireland/2011/1108/1224307208449.html

      The proposed wide area postcode is only suitable for a national mail sorting agency (not for private mail sorters) and as such it is no more than an Irish version of a 1950’s solution – just 60 years late having ignored all the GPS, Smartphone and Mapping, technology advances since.

      Both Labour and FG made election promises that they would reverse the last Government’s 50 property plan once in Government but this has never happened – probably because Minister Rabbitte is having difficulty undoing efforts rushed into place by Dept of Communications officials before fall of the last Government. Strangely, a proposal by FG to add the words “precise and unambiguous” to the legislation authorising the establishement of a postcode this year but this was over-ruled by Pat Rabbitte leaving the legislation only requiring an area based postcode.

      It seems that postcodes, like many other things in Ireland, will be another case of us copying old technology (60 years old) and allowing civil servants over rule technology and innovation developed by Irish businesses. Nearly €1 million already spent on postcodes and nothing delivered except reports which have been ignored. Another €15million proposed for spending on postcodes and if it ever happens, emeregency services, tourists, couriers, private mail services and commercial drivers will get no advantange what so ever.

      Loc8 Codes are already in use by State Agencies and are funded and promoted by Enterprise Ireland – anyone can have and use a Loc8 Code right now – no need to wait another 6 minutes let alone 6 years!

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  • As I believe, there are already ‘effective’ postcodes being used by logistics companies, like AnPost, behind the scenes. Screw tendering, take theirs.

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  • Can’t the emergency services input satnav coordinates into a gps. System already exists and is accurate to a few feet. Also map grid references will do the job and has been available for years.
    Simple solution would be for country residents to keep co-ordinates by the phone in case of emergency.

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    • Not everyone knows their gps co-ordinates !! In particular the elderly ?!

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    • Distressed Elderly Punter: Help, please send an ambulance, my husbands collapsed, I think it’s a heart attack or maybe a stroke…

      Emergency Services: Of course ma’am, could we just have your GPS coordinates please?

      Distressed Elderly Punter: What?

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    • As someone who has had to call the emergency services, I can say there is no way I would be able to give a satnav reference. The reception can be patchy, you can be at a road accident in teaming rain with cars whizzing past, you might be under a bed with the room burning around you, or you might be watching your nearest and dearest having a heart attack in front of you.

      This is cork city.. 51°53′50″N 8°28′12″W
      So the call would be Fifty One Degrees, Fifty Three Minutes, Fifty Seconds North, Eight degrees, twenty eight minutes, twelve seconds West. Wha…. repeat it?

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    • Indeed.

      In fact, the emergency services could have a database of map locations paired with phone numbers and identified by caller ID. No need for the punter to have their lat & long handy.

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    • great suggestion re sat nav but try getting funding to buy one! at present frontline emergency service workers esp gardai dont know if clapped out vehickes will be replaced

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    • Colm. We do know. They won’t be replaced.

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    • Decimalised coordinates overcomes minutes and degree notation. Grid reference number is no longer than a phone number to recite and coupled with verbal directions would be most sensible.

      Many people only have mobile numbers and may not be registered to the correct address.

      I used to work for a Telco and regularly traced 999 calls where someone could not talk on the phone, and gave the information to the operator who passed it on to the emergency service. (before digital exchanges)

      Post codes in the uk do not identify particular houses, maybe just narrow the area down to quarter of a mile. Satnav will take you virtually to the house. Addresses in our townland have no house names or road names. Many have the same surname. Only Anpost can find our house correctly with certainty by the surname.

      Satnav coordinates are easiest to use and can be converted to grid ref and emergency services carry maps. When my mother was seriously ill we would have loved to have been able to give her address co-ordinates to the emergency services rather than have to try and give directions over the mobile phone with the poor signal quality due to the hilly terrain and again to the ambulance crew.

      The emergency services had three miles to travel, I had 9 miles and arrived at the same time.

      My mother rang us for help and we rang the emergency services just before she passed out. If our telephone number had been cross referenced then the ambulance would have gone to the wrong place.

      Finally a year ago I met a doctor in the next townland asking where a certain person lived who had had a heart attack. I had no idea who they were and he had no idea where they lived!

      If I had a post code I would be happy to give that. Took people in the uk years to bother with post codes. My grandparents never bothered to learn theirs.

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    • Post codes in the UK generally contain up to 6 addresses. Some large institutions have their own unique code. I’d imagine in rural areas, a postcode can be quite broad so it wouldn’t pin point a street address.

      In both the UK and Australia, some mobile operators display the first 3 letters/numbers of the postcode that you are based in. This is a rough estimate based on triangulation of cell towers. In Australia you’ll see the name of the suburb or townland.

      Post codes are to no avail if you have an accident on a road and you have no idea where you are. It woulld be useful that when a 999 call is made that it sends some additional data – perhaps the GPS location if a smartphone or allows the 999 operator to “see” the approximate locatiion of the phone based on old fashioned triangulation.

      I have an iPhone, it’s easy to see where you are but not easy to find the GPS co-ordinates.

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    • You try and give GPS coordinates over the phone while your house is burning down!

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    • @brian, take a look at loc8.ie they have a nice system, also have an iphone app. might not suit everybody but think of having a few codes that you can give to friends to meet you with a few meters.

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    • why would they put sat navs on board for staff after they sacked 14 staff on Monday in Roscommon and now the rest nationwide are set to strike going by news The Councils and central government never lock the gate till the horse has bolted but do it the Irish way and it turns to a stampede we really need to get rid of dead wood inn government starting with enda and his merry men then we need to get the local deadwood gone

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    • E D 23/11/11 #

      yeah good one. how many people will know their home address map co-ordinates. my pensioner mam watches cornation street not discovery channel.

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  • Thats a really dumb waste of time and money having to put XFDtFhFDRR on an address … Waste of resources, just get the phone emergency operators to ask for more directions ? Post code development will waste money when really we can all live without them

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    • Of course, because the rest of the world clearly has it wrong.

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    • well when you need help.in emergency and ambulance crew cant find you would you care to be reminded you thgt post codes acwaste of time and employees shldv bought their own sat nav!

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    • You’ve never heard a call from a person in panic in an emergency. While station in the DFB headquarters a few years ago I took a call where a person rang in, screaming their house was on fire from a private number, screamed to send help and hung up before I could ask what the address was. You can not image what goes through people’s minds in times of crisis.

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