Advertisement

We need your help now

Support from readers like you keeps The Journal open.

You are visiting us because we have something you value. Independent, unbiased news that tells the truth. Advertising revenue goes some way to support our mission, but this year it has not been enough.

If you've seen value in our reporting, please contribute what you can, so we can continue to produce accurate and meaningful journalism. For everyone who needs it.

Paul Faith/PA Archive/Press Association Images
Ulster Bank

Ulster Bank apologises for customer problems

The bank took to Twitter to apologise after customers reported they could not access their accounts using ATMs.

ULSTER BANK HAS apologised to its customers for problems being experienced with its services this evening.

Dozens of customers have used Twitter to contact the bank about issues they are having accessing their accounts using ATMs.

The bank said it is aware of the problem and will give more information as it gets it:

Customers reported experiencing issues using ATMs.

In the UK, customers are also experiencing problems using NatWest ATMs, online banking, cash withdrawals and telephone banking, according to the BBC.

Ulster Bank is a subsidiary of Natwest, which is part of the Royal Bank of Scotland (RBS) group.

An Ulster Bank IT failure in 2012 cost the bank more than €100 million. The failure left hundreds of thousands of customers without full banking services due to the ‘technical glitch’.

Read: Ulster Bank parent company lost nearly €6bn in 2012>

Your Voice
Readers Comments
62
    Submit a report
    Please help us understand how this comment violates our community guidelines.
    Thank you for the feedback
    Your feedback has been sent to our team for review.