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DUBLIN AIRPORT REMAINS largely unaffected by a global tech outage that has seen planes grounded at other airports and broadcasters and websites taken offline.
Ryanair has advised passengers to arrive three hours before their scheduled departure time, while the RSA has said some of its NCT test centres are not in operation due to the “significant disruption”.
Cybersecurity firm CrowdStrike has said the IT issue, which was caused by a flaw in a software update pushed out to customers using Windows PCs, is not a “security incident or cyberattack” and that a “fix has been deployed”.
All Spanish airports, three Indian airlines, and the Netherlands’ airport Schiphol have all reported being significantly impacted by the outage, while some major US airlines have grounded all flights over the issue.
Ireland’s National Cyber Security Centre has said it is contacting its constituents and stakeholders to ascertain the level of impact to systems in the country.
Government CIOs met this morning to share information on the impact of the #CloudStrike outage. Two govt services are down:
— Ossian Smyth TD (@smytho) July 19, 2024
1. NCT online booking -an alternative is to book by phone 01-4135992
2. Leap Card online top-up- an alternative is to top-up at a retailer or train station…
“Whilst there are impacts in several sectors, all essential services continue to operate normally. Similarly, Government IT is not currently affected,” it said in a statement.
“We are aware that there may be unexpected impacts to citizens arising from the incident, and we will continue to work with any providers affected to gain an understanding of how their systems may have been affected, and to provide assistance remediating the issue.”
The DAA has said that there are currently no widespread issues at Dublin Airport or Cork Airport, with Ryanair’s check-in processes currently the most impacted.
Passenger advice: 10.30am Update
— Dublin Airport (@DublinAirport) July 19, 2024
✈️Due to a global IT issue, some airlines are experiencing issues with their check-in processes this morning.
✈️Passengers are advised to stay close to their airlines via their websites and social media feeds, for advice and updates on specific… pic.twitter.com/xqaufH5235
A spokesperson said that while some other airlines have been impacted by the outage, their manual workarounds are working at the moment.
Additional staff have been deployed in Terminals 1 and 2 to help airlines and passengers.
In a statement, DAA said: “Passengers are advised to stay close to their airlines via their websites and social media feeds, for advice and updates on specific flights.
“Dublin Airport’s standard passenger advice applies for all other passengers: arrive 2 hours before a short-haul flight and 3 hours before a long-haul flight.”
Ryanair has said it is experiencing disruption across its network due to the outage. “We advise all passengers to arrive at the airport at least 3 hours before their scheduled departure time,” the airline said in a statement.
If you're due to travel today and have not already checked-in for your flight, you can do so at the airport. We sincerely apologise for any inconvenience caused as a result of this Global 3rd party IT outage.
— Ryanair (@Ryanair) July 19, 2024
Aer Lingus said its flights are mainly operating as normal, but there may be some processing delays at airports.
It advised customers to allow extra time for check-in, security, immigration and boarding, and to check the airline’s website or app for updates.
The Irish Aviation Authority (IAA) has issued advice to passengers who may have their flights delayed or cancelled due to the outage.
In a statement, the IAA said: “You are entitled to your choice of a refund or re-routing to your destination, care and assistance while awaiting rerouting.”
It advised passengers to check its website for their consumer protection rights.
The Road Safety Authority has said it is experiencing “significant disruption” to its services due to a global IT issue.
In a statement, it said: “The National Car Test Service (NCTS) is experiencing disruption across a significant number of its test centres and, as a result, no tests are currently taking place in those centres.”
“The following test centres are in operation: Athlone, Cork Little Island, Deansgrange, Fonthill, Greenhills & Limerick.”
The RSA said applications for learner permits and driving licences “cannot currently be processed at NDLS centres”, and it is currently not possible to contact customers to cancel today’s appointments.
It said driving tests are currently taking place, adding that tests can be booked and customers are advised to arrive for their test as scheduled.
“The NCTS website and Contact Centre Network is now back in operation. Every endeavour is being made to rectify the technical issues and progress has been made this morning.”
Irish Rail and Dublin Bus have told The Journal that their systems have not been affected and are operating as normal.
We apologise for the inconvenience caused this morning to our customers unable to use our TFI Live and TFI Leap Top-up mobile apps.
— Transport for Ireland (@TFIupdates) July 19, 2024
There is a global outage affecting multiple countries at the moment. We don't have an estimated resolution time
However, Transport for Ireland has apologised to customers who are unable to use its TFI Live and TFI Leap Top-up mobile apps.
“There is a global outage affecting multiple countries at the moment. We don’t have an estimated resolution time,” it said.
A spokesperson for TFI told The Journal that they do not believe the outage is impacting public transport services.
A spokesperson for Dublin Port told The Journal that while there was some brief congestion there this morning, the port is fully operational.
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Ryanair passengers are advised to walk briskly for 20 minutes,queue at gate 23,then gate 16 and finally gate 17 where the last will be first.
@Patrick Westman: And don’t forget, if you’re a priority passenger, you can eventually enter the plane after many others and leave your luggage at the back of the aircraft while you’re seated in row 4.
Let’s go Cashless, because there will never be a system failure.
@Anto Gunning: do you purchase your flights with cash??
The usage or not of cash is of absolutely no relevance when the airlines can’t process check ins for your flight due to a system failure.
@William Slevin: that’s all well and good for buying bread and a few vegetables down at the local market. But relying on paper-based processes in a very large and complex multi-national corporation like Ryanair just simply going to fly in this day and age (pun very much intended!).
I have a rather unfond recollection of not too long ago when they made you print out boarding passes on paper. It was highly inefficient, slow and expensive. And inevitably led to much conflict between irate passengers and beleaguered flight crew.
@Kevin Collins: You can’t use your bank card to buy food in some shops at the moment because of this IT outage, so it’s not just about flying. This should be a wake up call for everyone to always have some cash available and not to rely on cash machines because some of those are not working now also. If this was a global terrorist attack on Communications what way would you buy your food?
@Shane Hopeful: well this article is specifically about the impact of the outage on flying, hence my comments. If ATMs are down then I’ll run out of cash soon enough anyway, unless I wish to take the security risk of keeping fat stacks at home. I’ll get by on tinned, dried and frozen food for a week or two so I’d see more benefit to stocking up on those than fistfuls of fivers TBH
There are plenty of issues at Dublin airport and they’re all management related!
Ryanair’s customer care charter to the fore.
‘Our way or the highway’
I think they’d shrink wrap and parachute their passengers if they could still sell them cheese sandwiches and Prosecco.
TFI app dosent work anyday so nothing to see here
They should not arrive early, the airport will be overloaded.
Get down to a tweet from the Ossian bloke of the greens = headed elsewhere for the story
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