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Mark and Spencer's store on Dublin's Grafton Street. Alamy Stock Photo

Irish shoppers can place online orders with M&S again - four months after cyber attack

In an email to customers, the retailer said that they are bringing back online shopping in Ireland “from today”.

MARKS & SPENCER (M&S) have announced that Irish shoppers can place online orders on their site again.

In an email to customers, the retailer said that they are bringing back online shopping in Ireland “from today”, four months after the company was hit by a cyber attack. 

The company also confirmed the return of its Click and Collect service, which had also been paused following the attack. 

M&S account holders were warned in April that some data may have been accessed by hackers who attacked and gained access to the retailer’s digital network.

Contactless payments were briefly paused, and online shopping was stopped to protect customer data.

Online shopping resumed in the UK in June, with the Click and Collect service fully restored there last week, but Irish customers faced a longer wait. 

M&S has said it’s making changes following the cyber attack, which cost the firm an estimated €335m.

The retailer has said that the hack was caused by “human error”. Chief executive Stuart Machin said in May that hackers gained access to the company’s IT systems through a third party.

Customer personal data – which could have included names, email addresses, postal addresses and dates of birth – was also taken by hackers in the attack. There was no suggestion that payment or private banking details were accessed during the incident.

The Data Protection Commission, in charge of investigating alleged breaches of citizen’s private information, has confirmed to The Journal that a probe into the hack is continuing.

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