This site uses cookies to improve your experience and to provide services and advertising. By continuing to browse, you agree to the use of cookies described in our Cookies Policy. You may change your settings at any time but this may impact on the functionality of the site. To learn more see our Cookies Policy.
#Open journalism No news is bad news

Your contributions will help us continue to deliver the stories that are important to you

Support The Journal
Dublin: 18 °C Monday 25 May, 2020

Slow Netflix is driving people around the bend... Here's what's being done about it

Virgin Media says it has recognised an “intermittent fault” which has caused problems for those using Netflix.

Image: Brian Lawless/PA Wire

VIRGIN MEDIA HAS said it’s looking into fixing a situation where some of its customers are experiencing slow speeds for Netflix or unable to access it at all.

The issue saw some users unable to load up shows and films in anything other than standard definition instead of high definition.

The problem appeared to have started last week with customers bringing up the issue on Many reported shows being broadcast in 480p instead of 4k despite having 240Mb connections.

When some used a VPN (Virtual Private Network, used as a way to access content from other countries), they found the speeds increased. Using other services with the same connection did not see a drop in speed.

A spokesperson for Virgin Media said it was checking “what appears to be an intermittent fault with accessing Netflix being experienced by a handful of customers”.

“We’re working through a resolution in each customer case and are confident this will be resolved very shortly”, they said.

Virgin Media was originally UPC before it was rebranded back in October where alongside its broadband and TV packages, it announced it would be entering the Irish mobile market.

In the global speeds report compiled by Netflix, Magnet was the fastest with 3.42Mbps followed by eir (3.15Mbps) and BT Ireland (3.15Mbps). Virgin Media fell two places to fourth with 3.08Mbps.

Netflix recently announced it would be clamping down on proxies and unblockers as it’s now available in almost every country in the world. It said its goal was to ensure that content was consistent across all countries which its CEO Reed Hastings believes will be the case “over the next five to ten years”.

Read: WhatsApp won’t be charging users for its app any longer* >

Read: Your iPhone could be showing you the wrong battery percentage >

  • Share on Facebook
  • Email this article

About the author:

Quinton O'Reilly

Read next:


This is YOUR comments community. Stay civil, stay constructive, stay on topic. Please familiarise yourself with our comments policy here before taking part.
write a comment

    Leave a commentcancel