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RYANAIR HAS OFFICIALLY moved to 100% digital boarding passes today.
Passengers are no longer able to download and print a physical paper boarding pass. They instead need to use the digital boarding pass generated in their Ryanair app during online check-in to board their Ryanair flight.
The airline first launched its digital boarding passes in 2014, allowing passengers to use their phones to board their flights. Now, it says 80% of its 207m annual passengers have adopted the digital pass.
The move to 100% digital passes was meant to come into place in May, but was delayed.
Ryanair customers can check-in at the airport, but at a sizable cost – €55 per passenger, or €30 for flights from Spain.
A spokesperson for the airline previously said that if a passenger has already checked-in and downloaded a boarding pass, but their smartphone dies or is lost, they will be assisted free of charge at the airport.
Ryanair said the change will lead to a “faster, smarter, and greener” experience.
In September, the airline’s CEO Michael O’Leary responded to criticism of the enforced move to digital boarding passes by charity Age Action, which said the move was discriminatory towards older people as a form of digital exclusion.
O’Leary said it was “patronising” to assume older people would find to difficult to adapt to the change.
The 64-year-old said: “I’m old, and I travel from Ryanair on a very, very regular basis, and I use the Ryanair app, it is pretty simple, pretty easy to use.”
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