SCAMS can be a frustrating part of modern life, with many of us receiving scam texts and calls every week.

Now more than ever, it’s so important to stay up to date and vigilant about what scams can look like. 

The Commission for Communications Regulation (ComReg) is responsible for regulating the electronic communications services and postal service sectors in Ireland. ComReg is currently working with the telecommunications industry to clamp down on scam calls and texts, but to help beat scammers, we all need to remain vigilant.  

Everybody with a phone or smart device of any kind needs to stay alert to scam behaviour.  

Here are some steps to help you stay safe from scams:

• Hang up immediately if a caller pressures you, claims urgent action is needed, or threatens negative consequences.
• If a call or text message claims to be from a bank, government agency or a company you know, do not engage directly.  Look up their official contact details to verify the number.
• Check text messages for spelling errors or incorrect details.
• Block a number if they persistently call you or engage in suspicious behaviour.
• If you have friends or relatives abroad, store their numbers in your phone (including the country prefix).
• If you are getting persistent scam calls from a number, contact your service provider and request that the number be blocked.

In addition to the above advice, there is also a list of things you should avoid if you want to stay scam safe.

• Never provide any personal information (bank details/PPS number/credit card details/name and address/passport numbers, passwords, etc.)
• Do not follow instructions from a recorded message.
• Be wary of receiving multiple calls or missed calls from the same unfamiliar number, especially if it is like your own number. Do not call back any number that you do not recognise.
• If you suspect a text message is a scam and accidentally click on a link in the text message, close the web page and message immediately.
• Do not download any unrecognised software or programs.

If you’re suspicious, one handy way to remember the steps you should take is to think of the letters in the word ‘SCAM’.

S: Stop – Take a moment. Don’t rush to respond to calls or texts that seem urgent.

C: Check – Do you recognise the number? Are there spelling mistakes in the text message?

A: Avoid – Don’t answer the call, or click on links in texts. 

M: Mark it — As spam, then block. Don’t engage further.

For more information on scam calls and texts visit www.comreg.ie.