Three to refund thousands of customers who were double-charged today

Some 8,000 customers who pay via direct debit were affected.

By Órla Ryan Tuesday 16 Aug 2016, 8:45 PM

Aug 16th 2016, 8:45 PM 26,007 Views 34 Comments

https://jrnl.ie/2932033

Image: Shutterstock/AstroStar

Image: Shutterstock/AstroStar

THOUSANDS OF THREE customers were double-charged today due to a technical error.

Some 8,000 customers who pay via direct debit were affected.

In a statement, the mobile phone company said: “We have notified all affected customers and are working with our bank to resolve the issue.

“All impacted customers will be refunded. We would like to apologise to the customers affected and can assure them that we are working hard to rectify the problem as quickly as we can.”

Three has about two million customers in Ireland. It took over the 02 network in 2015.

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Three to refund thousands of customers who were double-charged today

Some 8,000 customers who pay via direct debit were affected.

Read: Google now has a true rival to Apple’s FaceTime, but it faces many challenges