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Dublin: 7 °C Tuesday 26 March, 2019
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'Last week of delays' for Ulster Bank customers

The bank has said the “vast majority” of accounts will be back to normal by Monday.

Image: Sam Boal/Photocall Ireland

ULSTER BANK CUSTOMERS face just a few more days of delays to payments, the lender has said in its latest update on the chaos caused by an IT glitch.

The news comes as thousands of people wait to collect benefit payments today. The bank has reiterated its statement that customers should visit a branch with photographic ID and account details.

Ulster Bank has extended its late opening hours throughout the rest of the week. Fifty-one branches will open until 7pm every day until Friday.

It had previously only been confirmed that branches would open late today and yesterday.

In a statement, the bank said:

We expect that this week will be the final week of any significant delays for our customers. There will be gradual, but significant and noticeable, improvements throughout the week.

It added that the “vast majority” of customers’ accounts will have returned to a normal service by Monday.

“There may be some final reconciliations required to customers’ accounts” next week, the statement said.

The bank has reiterated its statement that nobody will be left permanently out of pocket as a result of the software glitch that hit on June 19.

The Central Bank confirmed at the weekend that it will be overseeing a restitution programme for people affected by long delays to payments.

Read: Central Bank – We can’t guarantee Ulster Bank fiasco won’t happen again>

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Michael Freeman

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