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Dublin: 9 °C Wednesday 22 May, 2013

Investigation after woman learns of daughter’s death on Facebook

Cheryl Jones was not officially told by police that her daughter had died until hours after she read about it on Facebook.

Image: Martin Keene/PA Wire/Press Association Images

A WOMAN LEARNED of her daughter’s death through Facebook before she was told by the police, it has emerged.

Cheryl Jones, from Tredegar, Blaenau Gwent in Wales, saw a post on the popular social network site which read: “She’s died. RIP Karla” three hours before police officially informed her that her daughter, Karla James, was dead, according to BBC News.

Karla, 30, died at her home just after 8.15pm on 23 July but her mother was not officially told by Gwent Police until just before midnight that same day. The force said it is now investigating the matter.

The cause of the mother-of-one’s death is not yet known.

Speaking to Wales Online, Jones said that she panicked when her nephew alerted her to updates on Facebook about Karla’s death and she called her daughter’s phone.

The phone was answered by a police officer who said a member of the force would be around to her house see her shortly but it was hours before anyone came to her home and confirmed her daughter had died.

Jones said: “I was in a terrible state. I kept asking my nephew what had happened but he didn’t want to tell me. I suppose he wanted to save my feelings in case it wasn’t true.Those few hours felt like a lifetime. The whole thing has felt like that.”

Karla, who died in her own flat, was once an aspring model who had taken drugs after getting mixed up in the “wrong circles” her mother said but she added that her daughter had been clean for several months.

ITV News quotes Gwent Police as saying that its professional standards department is investigating the matter and that it cannot comment further at this time.

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Comments (32 Comments)

  • Folks gotta think before they post stuff like this, no harm intended but for someone to find out on the Internet is bleak.

    Reply
    • That’s true Rodger, however people don’t expect social media to be so fast.
      More to the point, why didn’t the nephew get straight around to his aunt after pointing this out to her.
      His cousin had died, that’s not just another story on the web.

      Reply
  • It was outrageous how many many people could not wait to post the name of one semi famous person out of three who died in an accident last week on this site. 21st century clothes line.

    Reply
  • How fast can the police move? I’m sure all processes had to be followed before informing the mother of this tragedy!
    If there had been a mistake then these irresponsible comments on FB could cause a lot of damage.
    Just because we live in a faster paced world doesn’t mean short cuts should be taken.

    Reply
  • police did nothing wrong here.

    she was found at 8.15, by who. ? friend, neighbour.??

    police had to be called. squad car arrives at 8.45 maybe. they need to call in detectives to make sure there was no foul play. that’s another hour and a half at least. it’s 11 pm before they can even think of contacting next of kin.

    probably her neighbour/friend who posted without thinking it through but in my opinion, police did not waste any time.

    Reply
  • Nappy 21/09/12 #

    ya cant blame police full stop they need a few hours to find out information blame the stupid ejit who posted it on facebook straight away but thats the World we live One

    Reply
  • M 21/09/12 #

    Facebook, embedded into people’s lives beyond belief

    Reply
  • It is disgracefull that she found out about her daughter’s death on facebook and people are entitled to their privacy, and she should not have found out on a social network site, people can be so insensitive and in this situation it is awfull.

    Reply
  • I often found that when someone has died locally there are the certain few who can’t wait to get their ‘condolences’ up on Facebook along with some poem they copy and pasted outta somewhere. Kinda looked more like they were saying I knew before all you rather than actually sympathising. So it doesn’t surprise me that the family heard on Facebook rather than from the police.

    Reply
  • Wonder how they are gonna stop someone posting a message on facebook..

    Reply
  • Either someone was with her when she died and decided to inform fb about it before allowing the police to do their job or someone involved in the ambulance/police service leaked it…how else could people know?

    Reply
  • But there’s something the article doesn’t tell us; did the police know that the poor girl was dead when the Facebook message was posted? The answer affects how we judge the police’s behaviour.

    Reply
  • I don’t know about anyone else but if I heard such a comment and called my daughter’s house and the police answered, I would be around there in a flash. I would not wait until they contacted me. I don’t know the mother’s circumstances..maybe she lived very far away, or for some other reason she couldn’t go.

    Reply
  • Unbelievable……it’s her mom who was supposed to be told first & now clock can’t be put back!

    Reply
    • Would you have preferred if they had told her there and then ON THE PHONE?
      Just because someone had posted it on FB, and the Police were investigating it, doesn’t mean it WAS her daughter. How much worse would it have been if they just rushed round to the house and told her mother she was dead, only to discover it was, if fact, some other person!?! They WERE doing their job, they may just not have done it quick enough once they had a lead as to who the deceased person was. But that is now being investigated.
      By your rationale, their damned if they do AND if they don’t.

      Reply
  • GUBU

    Reply
  • Yes, this happened to me too. When my father died in hospital (2006) I was not contacted. He died at 2.30am and I only found out when I rang hospital at 10.30 next morning! Sadly, though it was the wish of family member that I would not be contacted.

    Reply
  • I think the point is more that the police should have been doing their job! Police should be ashamed of the way this was handled

    Reply
    • You can’t depend on everyone waiting for the police to tell the family. Unfortunately this is the world we live in and the speed of social media is breathtaking.

      I agree, people should have some cop on but the police now need to move faster from now on. It’s a new world.

      Reply
    • I am not sure what the police should be ashamed about? It would be different if she was found alive and then died later and the family had not been contacted quickly. This was a 30 year old adult that was found dead and her family was notified later that night. The people that should be ashamed is the friend or acquaintance that put that up on facebook right away and the mother sounds like she was not even on facebook but that her nephew called to tell her what he read.

      Reply
    • People use Facebook like an extension of their consciousness and to seek approval and affirmation. They post everything from photos of their dinner to ” little thoughts for the day” without thinking that they are committing the information to record. But like twitter I suppose…. Please give me green thumbs!!!!

      Reply
    • Police have a job to do and are accountable. Facebook users need to cop on.

      Reply
    • The people posting have nothing to be ashamed of. Police need to get their head out of their ass and move into the 21st century. Information is no longer being controlled nazi like by these organisations so they are going to have modernise and either accept the fact that they are the last to know anything or develop procedures that reflect the times we live in.

      Reply
  • The police aren’t too slow when it comes to covering their own arse’s. they should have gone to see the girls mother as soon as they’d been contacted by her on her daughters phone.

    Reply
    • she was 30 not 13 though!! police must follow due process and it obviously took that long for that to happen. why some people felt the need to boast that they knew this awful, sad information before anyone else is beyond me and they should b ashamed of themselves.

      Reply
  • unlike

    Reply
  • The daughter died in her house and when her mother rang her (daughter’s) phone the police answered so they must have been in the house and known that the daughter was dead. The problem was that the daughter was found round 8.15pm but the police didn’t inform the mother till around 12 midnight. It’s all in the article.

    Reply
    • Yeah but do we know she was living alone, for all the police knew the deceased may have been a flat mate or even just a friend and it is possible for someone to forget their phone at home. 3 hours does not seem that unreasonable amount of time to do checks.

      Condemn those who posted rumour on facebook not the police for checking facts first.

      Reply
  • Investigation about what?? It’s the police fault that they did not inform the family inmediately! People on facebook were just paying their respects!! That is what happens in facebook, news fly! It has always been like that and will always be. Police should do their job properly and then stuff like that would not happen!

    Reply

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