MANAGEMENT AT DUBLIN Airport will be helping out in security screening areas of the airport as part of efforts to improve customer service to travelling passengers, it has emerged.

Dublin Airport Authority (DAA) has confirmed that as part of its plans to improve passengers’ experiences at the airport it plans to roll out new assistance lanes for families particularly in Terminal 1.

As part of this management have been asked to volunteer for customer service duties particularly in the older T1 building.

“There are occasional issues in T1 security screening due to the physical layout of the building, which is 40 years old, and the different passenger mix in T1,” a DAA spokesperson said.

“Some 60 per cent of T1 passengers take all their luggage through security screening, while T2 has a different passenger mix with more long-haul flights and significantly more checked-in bags.

“About 40 per cent of T2 passengers take all of their luggage through security.”

The spokesperson pointed out that so-called ‘volunteer task forces’ have been used on previous occasions at the airport and insisted that management would not be working on security screening.

Instead the managers will “carry out a wide range of customer service activities in the security screening area”.

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