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Here's what you need to know about Eir's record fine from the telecoms watchdog

The company blamed the weather for delivering poor phone services in 2015.

90393579_90393579 Sasko Lazarov / RollingNews.ie Sasko Lazarov / RollingNews.ie / RollingNews.ie

IRELAND’S LARGEST TELECOMMUNICATIONS company has been handed a €3 million fine by the State’s communications watchdog after it failed to fulfill its universal service obligation.

The fine is believed to be the largest handed out by the Commission for Communications Regulation (ComReg) and is based on Eir’s failure to hit performance targets during 2015.

Eir paid ComReg the €3 million fine in December, but it blamed the weather for the issues it had fixing outages.

Here are the four key points you need to know about the ruling:

Why was Eir fined?

Eir has been designated by ComReg as the Universal Service Provider (USP) for fixed-line telephone services – a designation which will last for another four years.

This means Eir is obliged to provide phone boxes in rural areas, produce telephone directories and provide affordable landline services to people in remote parts of Ireland.

The rules state that Eir must foot up to €7,000 of the cost to install phone lines for homes and businesses in rural Ireland.

As the USP, Eir is also required by under telecoms law to meet a certain standard of service or face a fine – which was set at a maximum €10 million for 2015.

These performance targets are based on the rate at which phone line faults occur and the provider’s fault-repair times.

What is ‘force majeure’?

Eir submitted a ‘force majeure’ claim in its defence against the €3 million ComReg fine, which means the company felt there were unforeseeable circumstances that contributed to its inability to hit performance targets.

The company claimed “exceptional weather events” in January, November and December of 2015 were responsible for poor fault-repair times and submitted a report from a weather expert about the conditions.

For those who don’t remember, December 2015 saw some extreme weather conditions as a number of storms hit Ireland over the Christmas period, causing widespread flooding and power outages.

However, ComReg felt the information supplied by Eir’s weather expert was inadequate and commissioned its own independent expert to review Eir’s force majeure claim.

ComReg’s expert said that it could be considered that force majeure conditions contributed to Eir’s poor performance in December, but in January and November of that year the weather did not have an affect.

90393570_90393570 Sasko Lazarov Sasko Lazarov

Has this happened before?

This isn’t the first time Eir has been fined for its failure to hit the prearranged performance targets.

In 2014, the telco was warned by ComReg it faced fines after research found that a quarter of Irish lines are faulty and repair times were also high.

At the start of 2015, Eir paid a €2.5 million fine related to the issue and ComReg warned it would enforce further penalties if repair times did not improve.

At the time, Eircom committed to pump more funding into its operations to improve repair times, as well as spending €14 million on “preventative maintenance” measures.

The company also highlighted it planned to invest over €50 million in line improvements between July 2014 and June 2016.

Why is Comreg happy?

Even though ComReg has just handed down a record fine to Eir, the watchdog is quite happy.

It noted in its decision that the measures taken since 2008 to improve the quality of Eir’s service are working and the company has “clearly shown progress”.

But Eir is not so bullish. Last year the company took ComReg to court, claiming it should no longer be obliged to provide rural areas with phone services.

It said: “Ireland no longer needs a universal service provider for voice services given the commercial rollout of fibre already delivered, future plans for fibre rollout and mobile services in place.”

Eir also claimed ComReg overstepped the mark when it imposed a new requirement for the company to fix line faults within two days.

Last month, ComReg stated the High Court “proceedings were struck out with no order as to costs”.

ComReg has already agreed to review Eir’s USP designation following the award of the National Broadband Plan.

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Written by Killian Woods and posted on Fora.ie

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    Mute Stephen Carslake
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    Jun 9th 2022, 3:46 PM

    Lets hope the unions do a good job and not sell the workers down the drain.

    260
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    Mute lilolil
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    Jun 9th 2022, 3:54 PM

    And of course our representatives will benefit of course from these increases, god help them they’re struggling!

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    Mute Michael Nolan
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    Jun 9th 2022, 4:04 PM

    And so it begins the votes for sale event is back

    86
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    Mute Michael Nolan
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    Jun 9th 2022, 4:06 PM

    What this country needs us a change and none of the above is gonna give it to us …..can’t believe

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    Mute Gavin Conran
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    Jun 9th 2022, 4:55 PM

    @Michael Nolan: So who will?

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    Mute Michael Nolan
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    Jun 10th 2022, 3:20 PM

    @Gavin Conran: some times you have to make a leap of faith …..this last time I took it with fg and labour . ..burned me Instead of the bond holders …there’s not many left that I haven’t voted for …don’t get me started in the greens in 08

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    Mute Bob Murphy
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    Jun 9th 2022, 5:22 PM

    The security Inustry thought they eaare getting a 30ent per hour pay rise 4 years ago but the big companies who could afford it took it to the courts. Still working in the security industry. Still no pay rise

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    Mute Stealth
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    Jun 10th 2022, 1:05 AM

    @Bob Murphy: it was 3 small companies that took it to court. The big ones were all in favour of it.

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    Mute Paul Owens
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    Jun 9th 2022, 6:09 PM

    Some of these public servant’s are worth a hell of a lot more than a lot of others,some real wastes of space in a lot of those jobs,get rid of those permanent contracts and employ a lot of them yearly and I guarantee soon see the benefits.

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    Mute Tomo
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    Jun 9th 2022, 8:14 PM

    @Paul Owens: So you want public servants and all of the decisions to come from people who are employed on a yearly basis? I wonder how much of a worse state the government departments would be in if they had new people coming in every single year, with no training.

    Sick of seeing people blame civil servants for the mess the country is in. The majority of civil servants are hard at work every day just as much as the private sector. It’s not as cushy as some suggest, especially the wages many of them are on. It’s the government who ultimately calls the shots on everything, they are to blame for the issues.

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    Mute Paul Owens
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    Jun 9th 2022, 8:29 PM

    @Tomo: it’s estimated 40.000 have little or nothing to do everyday,they take no risks in life with their jobs,their salary paid by people living in the real world,they can’t be moved where they are needed or they go to HR, promotion if u have a pulse,lazy a holes most of them,and by the way I work in the public service,,,half them should be sacked

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    Mute Willie
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    Jun 9th 2022, 8:58 PM

    @Paul Owens:
    Estimated by whom
    Have you a link for the source of this figure

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    Mute Paul Owens
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    Jun 9th 2022, 9:07 PM

    @Willie: No I don’t sorry,but I am surprised it’s 40.000, could be more,,I work in public service and half do f,,all and other half do all the work,,the higher u go it’s gets worse,there are tons u can do in public service to make it a lot more efficient,it’s a joke,I worked abroad for 3 years and it’s amazing what a 2 year contract will do to people to get their ass moving,,stop the permanent contracts to start with.

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    Mute Maurice Mulcahy
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    Jun 10th 2022, 3:11 PM

    @Paul Owens: again as @Willie was saying where you getting the 40,000 figure from?

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    Mute Jonathan O'Riordan
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    Jun 9th 2022, 6:11 PM

    All the time the private sector will go out on the wrong side

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    Mute Niall Lee
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    Jun 10th 2022, 12:25 PM

    All public service workers should be getting around 8 percent pay increase

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    Mute Stealth
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    Jun 10th 2022, 1:20 AM

    CPI since my last increase in Sep 2018 has gone up 8.8% yet theres no sign of a resolution to the security ERO in sight.
    The current rate is 11.65 and I think at a minimum it should be increased by circa 10% to €12.80 immediately if not €13

    Those in public service have job security, pensions and other benefits the private sector don’t particularly those of us at the low end who are feeling it more then anyone above us on €30k+ a year

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    Mute Mickety Dee
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    Jun 10th 2022, 7:15 AM

    @Stealth: The public service pension isn’t with a lot at the low end as it is better off against the state pension and there is a pension Levy and contribution

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    Mute Mickety Dee
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    Jun 10th 2022, 7:16 AM

    @Mickety Dee: *worth *netted

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