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MOBILE NETWORK METEOR has agreed to refund a total amount of €722,760 to around 55,000 customers following an investigation into out-of-bundle data charges by ComReg.
The communications regulator found that Meteor – which was closed down by parent company eir in 2017 – did not supply customers with adequate details relating to these data charges.
In a statement on its website, ComReg said that past customers of the company will be refunded via a Payzone voucher, using the contact details that Meteor has on record.
“Refunds will be completed by the end of July 2023. Customers will have 90 days to claim the refund,” ComReg said.
In a statement on the settlement, eir said: “We understand the importance of providing our customers with clear, comprehensive and easily accessible information about prices and tariffs.”
Affected customers who were with Meteor in 2016 and 2017 will receive a refund with an average value of €13.02, according to eir.
More information about the settlement agreement and accessing refunds can be found here.
For 12 years, Meteor was a standalone brand within the eir group.
Eir is Ireland’s largest telecommunications company.
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So, many of these people paid for their phone credit in cash and after being caught fraudently stealing money from 55,000 of their own customers Eir are going to pay them back with a Payzone credit? Yeah, stay classy Eir.
@Paddy Short: it’s a voucher through payzone that allows them to get a cash refund. They give the store the voucher and get cash back
Can you hear me now?
Got a text re refund on April.
Thought it was a fake text.
.17 cent refund!!
Another example of the disasters “privatize” everything policies delivered by Bertie and Mary Harney. A small handful of people allowed to constantly put their hands into the pockets of others to take whatever they like. ComReg, like CRU, is a joke. They stood by for years and allowed the “subscription services” to raid people’s accounts
It funny when you are the competition to yourself, win win
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