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Mullingar hospital apologises to new mother after a 'series of errors'

After suffering from bleeding and ongoing pain, the woman was not contacted by the hospital and eventually had to go to A&E.

A NEW MOTHER’S complaint about a series of failures at a hospital has been resolved after submitting a complaint to the Office of the Ombudsman.

The woman who had recently given birth was bleeding and suffering ongoing pain when she went for an ultrasound scan at the Midland Regional Hospital Mullingar.

But after the scan, she was not contacted by the hospital and she subsequently had to attend the Emergency Department.

She underwent a procedure to remove some tissue from her uterus, and it was discovered that she had developed an infection.

During her readmission to hospital the woman was never informed that she could keep her new baby with her.

The woman never received a six week follow-up appointment, and a discharge summary was never sent to her GP.

Eventually the woman received an apology from the hospital consultant but felt the full extent of her complaint had not been understood by the hospital.

When the case was brought to the attention of the Ombudsman Peter Tyndall, his examination showed that:

  • The discharge summary was dictated but was not sent with a medical chart for typing. If the discharge summary had been typed, an appointment for a six week check would have been triggered.
  • The ultrasound scan results had been sent to a junior doctor who was no longer involved in the woman’s care
  • A copy of the report was issued to the consultant, but he did not receive it until much later
  • Three letters sent by the woman’s GP to the hospital never received a reply.

Reform

The Ombudsman’s examination sparked a number of improvements in the hospital:

  • the process for issuing discharge letters and follow-up appointments has become more streamlined and they are now prepared on the ward
  • a ‘Birth Afterthoughts’ Service has started where a new mother can meet with a senior midwife and discuss any issues of concern
  • the processes around the digital radiology system, which was new at the time, have improved.

The hospital has since sent the discharge summary to the GP and apologised to the woman for the upset and distress caused.

In a statement, the hospital said:

“While we cannot comment on individual cases, the staff and management at Regional Hospital Mullingar take the treatment and care of our patients very seriously.

“We encourage all patients who have a concern or a complaint about their care or the care of a family member to follow our complaints process and where a full investigation can be properly undertaken.”

Annual report

The incident was included as a case study in the Office of the Ombudsman’s annual report for 2016, which was launched yesterday.

The Ombudsman deals with complaints from people who feel they have been unfairly treated by certain public bodies – for example, government departments, local authorities and publicly funded third-level education institutions.

This is one of 3,067 complaints the Ombudsman Peter Tyndall received last year.

- With reporting from Cormac Fitzgerald. 

You can read the full report on the Ombudsman’s website here.

Read: Department of Social Protection pursued a woman for €20,000, but she was actually owed €700

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14 Comments
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    Mute james hennessy
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    Jul 14th 2024, 2:40 PM

    Very sad. Young woman, may heaven be her bed. RIP.

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    Mute The Firestarter
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    Jul 14th 2024, 2:53 PM

    That is so sad, another person taken well before their time by this horrible disease.

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    Mute Derek O Gorman
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    Jul 14th 2024, 3:13 PM

    RIP put up a great fight. Will they ever find a cure for this

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    Mute Nemethon
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    Jul 14th 2024, 3:57 PM

    @Derek O Gorman: Rest in peace Shannon may you find peace now. To answer your question I doubt there’ll ever be a cure too many plarma companies making billions on R&D and medications it’s like diabetes there’ll never be a cure.

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    Mute ecrowley ecrowley
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    Jul 14th 2024, 4:47 PM

    @Nemethon: Do pharma companies make billions on R&D?

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    Mute Jack Hayes
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    Jul 14th 2024, 5:20 PM

    @Nemethon: The average R&D to marketplace cost for a new medicine is nearly €4 billion, and can sometimes exceed €10 billion. R&D spending by itself doesn’t guarantee profitability and strong stock performance. Some companies see a payoff from spending heavily on R&D when projects are deemed to be successful. On the other hand, companies can also suffer from poor performance losses even after investing a great deal of money each year in R&D

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    Mute Tommy Roche
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    Jul 14th 2024, 6:40 PM

    @ecrowley ecrowley: Not directly, but in Ireland R&D expenses are deducted from profit when calculating capital gains tax. And not only on R&D costs occuring in country, which is ridiculous. The large pharmas are not just here for the craic.

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    Mute ecrowley ecrowley
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    Jul 14th 2024, 7:08 PM

    @Tommy Roche: Do you think they’re not spending money on R&D? If they’re not but availing of tax loopholes, that’d be unforgivable but without knowing that’s happening, we’re heading towards conspiracy theory territory.

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    Mute John Moore
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    Jul 14th 2024, 7:26 PM

    @Nemethon: You mean it costs billions in R&D. There is a question as to how much profits are enough but it costs an awful lot to develop these drugs many of which don’t come to anything after hundreds of millions spent.

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    Mute England
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    Jul 14th 2024, 7:44 PM

    @Derek O Gorman: they have invented a smoking cessation product which prevents cancer, but governments want it banned

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    Mute Michele Milne
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    Jul 14th 2024, 3:08 PM

    She found hard and long…time to rest now

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    Mute Mayo seem to be the football equivalent of Waterfo
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    Jul 14th 2024, 3:29 PM

    May she rest in peace.

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    Mute Gerard Hayden
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    Jul 14th 2024, 3:23 PM

    Rose to fame playing Brenda Walsh? She was already well known. Our House, Little House on the Praire etc. RIP

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    Mute Brian Dunne
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    Jul 14th 2024, 6:11 PM

    @Gerard Hayden: she was in little house on the praire? I used to watch that and never knew she was in it.

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    Mute Lilly Lalogue
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    Jul 14th 2024, 6:30 PM

    @Brian Dunne: yes was Laura ingles adopted daughter I think?

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    Mute Brian Dunne
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    Jul 14th 2024, 6:57 PM

    @Lilly Lalogue: ah ok, thanks Lilly!

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    Mute Joanne Stokes
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    Jul 15th 2024, 4:40 AM

    @Brian Dunne: yea she played Jenny Wilder ;). She was also good in the film Heathers. May she R.J.P. cancer is an awful battle for anyone to go through bless her.

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    Mute Joanne Stokes
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    Jul 15th 2024, 4:48 AM

    @Lilly Lalogue: no she was Laura’s niece :)

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    Mute mcleixlip
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    Jul 14th 2024, 5:03 PM

    RIP. She really really fought back against that illness. Strong resilient person.

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    Mute Robert M
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    Jul 14th 2024, 5:33 PM

    Rip poor young woman

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    Mute Anne Collins
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    Jul 14th 2024, 6:27 PM

    Very sad. RiP Shannen

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    Mute England
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    Jul 14th 2024, 6:47 PM

    She is with God now

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    Mute Square
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    Jul 14th 2024, 3:26 PM

    Rip i taught she died few weeks ago

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    Mute Robert M
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    Jul 14th 2024, 5:41 PM

    @Square: what an a##hole you are

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    Mute Square
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    Jul 14th 2024, 6:06 PM

    @Robert M: muted

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    Mute Paul Treacy
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    Jul 14th 2024, 10:33 PM

    @Square: Obviously not, don’t talk of cancer patients like that. She was a legend. I have great respect for her.

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    Mute Square
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    Jul 14th 2024, 11:05 PM

    @Paul Treacy: im not talking bad i taught i heard she died few weeks ago i was wrong rip yes i watched her growing up

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    Mute Alan Boyd
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    Jul 14th 2024, 9:01 PM

    Shame a brilliant actress rip

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    Mute Trevor Hoyden
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    Jul 14th 2024, 11:08 PM

    Lord rest

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    Mute Colette Walsh
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    Jul 15th 2024, 12:14 PM

    She was a lovely woman and a great fighter. It’s so sad she died so young.

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    Mute Damien O'Sullivan
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    Jul 15th 2024, 4:17 PM

    She was a notoriously difficult actor to work with but that doesn’t take away from her sad passing.
    RIP her suffering is over

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    Mute Patricia Dorney
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    Jul 16th 2024, 6:31 PM

    @Damien O’Sullivan: She had a reputation for being difficult because she stood up for herself and would not allow herself to be taken advantage of. Many women who followed her in the business admired her for how she stood. A woman like that is “difficult”. A man like that is “strong”!

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