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A NEW MOTHER’S complaint about a series of failures at a hospital has been resolved after submitting a complaint to the Office of the Ombudsman.
The woman who had recently given birth was bleeding and suffering ongoing pain when she went for an ultrasound scan at the Midland Regional Hospital Mullingar.
But after the scan, she was not contacted by the hospital and she subsequently had to attend the Emergency Department.
She underwent a procedure to remove some tissue from her uterus, and it was discovered that she had developed an infection.
During her readmission to hospital the woman was never informed that she could keep her new baby with her.
The woman never received a six week follow-up appointment, and a discharge summary was never sent to her GP.
Eventually the woman received an apology from the hospital consultant but felt the full extent of her complaint had not been understood by the hospital.
When the case was brought to the attention of the Ombudsman Peter Tyndall, his examination showed that:
Reform
The Ombudsman’s examination sparked a number of improvements in the hospital:
The hospital has since sent the discharge summary to the GP and apologised to the woman for the upset and distress caused.
In a statement, the hospital said:
“While we cannot comment on individual cases, the staff and management at Regional Hospital Mullingar take the treatment and care of our patients very seriously.
“We encourage all patients who have a concern or a complaint about their care or the care of a family member to follow our complaints process and where a full investigation can be properly undertaken.”
Annual report
The incident was included as a case study in the Office of the Ombudsman’s annual report for 2016, which was launched yesterday.
The Ombudsman deals with complaints from people who feel they have been unfairly treated by certain public bodies – for example, government departments, local authorities and publicly funded third-level education institutions.
This is one of 3,067 complaints the Ombudsman Peter Tyndall received last year.
- With reporting from Cormac Fitzgerald.
You can read the full report on the Ombudsman’s website here.
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Sounds good but how many are just annual overdraft renewals?
Yes…you’re right…overdraft renewals and in a lot of cases overdrafts being transformed into loans. Banks are still keeping the screws on where small shops and service sector business is concerned.
I think the important question is “how sustainable is the business?” It’s all about context. Simply referring to SMEs as some sort of a business description is nonsensical: SMEs range from a one-horse shop selling Hunter wellies in Finglas, to a EUR 50m turnover company with 249 employees supplying medical medical devices to Boston Scientific. One’s a really good bet, the other better be really good…
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Their loan restructures also involve drawing down a new loan and a positive lending statistic for them.
Also , we recently applied for an increase in our business overdraft limit with BOI as currently it is only 30% of monthly turnover and in our contracting business is limiting any chance of real growth. No problem we were told!
Just secure the increased limit with an equivalent amount locked into a holding account. When I made the point that we didnt have those funds I was offered a seperate business loan to draw down the security for the overdraft.
BOI would get positive lending statistics for the overdraft increase and for the loan to secure that overdraft increase. They would also get the interest on the overdraft as well as the loan. I declined naturally and have to shelve plans to increase sales. The work is available but we dont have the credit to do it… great little country to di business in.
From first hand experience with bank of Ireland they have gone completely impersonal so it’s easier to say no. They are doing there damnedest to find reasons to say no
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