Permanent TSB says problem with debit cards should be fixed now

Customers have been unable to withdraw money from ATMS or use their cards to pay for things.

By Christine Bohan Sunday 27 Jul 2014, 12:32 PM

Jul 27th 2014, 12:32 PM 18,767 Views 43 Comments

http://jrnl.ie/1591482

Image: James Horan/Photocall Ireland

Image: James Horan/Photocall Ireland

Updated 12.46pm

PERMANENT TSB HAS apologised to customers for a problem which affected debit cards and ATM services today.

A number of customers had taken to social media to complain that they had been unable to withdraw money from ATMs or to use their debit cards when paying for things.

It is not clear how many customers had been affected.

PTSB said the problem should be fixed now.

“All issues with cards are sorted now, sorry again for any inconvenience this may have caused you,” Permanent TSB tweeted.

Earlier it had tweeted that the issues were affecting ATM & POS [point of sale] transactions.

Customers had been detailing on Twitter how the glitch had affected them:

@askpermanenttsb debit cards not working in store or at ATM again! ... Day out with kids and no acesss to cash... Great!
— Lisa Manning (@_Lisa_Manning) July 27, 2014

Source: Lisa Manning/Twitter

Seems to be all systems down for @askpermanenttsb except for website. Phones, cards etc all not working. :(
— Stephen Spillane (He/Him) (@spiller2) July 27, 2014

Source: Stephen Spillane/Twitter

Whoops!

We couldn't find this Tweet

@askpermanenttsb hi. Myself and my mother in law can’t use our visa debit cards to access our funds. What is the problem?
— Claire McHugh (@clairemchugh) July 27, 2014

Source: Claire McHugh/Twitter

Originally published 12.31pm

Read: PTSB has reduced problem mortgages to one-tenth of peak levels >

Read: Ireland needs more banks, says ESRI >

Short URL

About the author:

About the author

Christine Bohan

@ChristineBohan

christine@thejournal.ie

See more articles by Christine Bohan

Contribute to this story:

Send a Correction

COMMENTS (43)

∞

About Us

Corrections

Report Content

Policies

TheJournal.ie supports the work of the Press Council of Ireland and the Office of the Press Ombudsman, and our staff operate within the Code of Practice. You can obtain a copy of the Code, or contact the Council, at www.presscouncil.ie, PH: (01) 6489130, Lo-Call 1890 208 080 or email: info@presscouncil.ie

Please note that TheJournal.ie uses cookies to improve your experience and to provide services and advertising. For more information on cookies please refer to our cookies policy.

News images provided by Press Association and Photocall Ireland unless otherwise stated. Irish sport images provided by Inpho Photography unless otherwise stated. Wire service provided by Associated Press.

Journal Media does not control and is not responsible for user created content, posts, comments, submissions or preferences. Users are reminded that they are fully responsible for their own created content and their own posts, comments and submissions and fully and effectively warrant and indemnify Journal Media in relation to such content and their ability to make such content, posts, comments and submissions available. Journal Media does not control and is not responsible for the content of external websites.