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BROADBAND AND PHONE services provider Pure Telecom has received a warning from the Communications Regulator over a notice period it gave to customers on changes to contracts.
Pure Telecom was recently notified by ComReg that it failed to comply with certain provisions in regulations that oversee contracts.
The regulator found the telecommunications company did not notify its customers one month before it make changes to certain contracts and failed to tell customers their right to withdraw from said contracts.
According to the notice, Pure Telecom also included marketing information when it did send out notifications, which is also against the rules.
The exact details of the contracts in question are not yet known. Pure Telecom said it was not in a position to comment when approached by Fora.
The company has until 5 July to state its views with the regulator.
This is the second notice issued by ComReg in recent months over non-compliance of a telecommunications company in notifying its customers of changes to a contract.
In a similar situation reported by Fora in March, the regulator issued a warning to Eir over a notice period given to its customers.
Last year, it issued notices to Three and Virgin Media over how pricing was communicated in contracts.
Previous dispute
This isn’t the first time Pure Telecom has been in trouble with the regulator.
In 2013, the company paid a €1,500 fine to ComReg because it did not have a universal account number on a consumer bill.
A universal account number is needed so a customer can change service or switch from one provider to another.
Co-founded in 2002 by CEO Paul Connell, pictured, Pure Telecom provides a range of broadband and phone services to homes and businesses.
Last year, it announced a multimillion-euro deal with BT to provide broadband and phone services to customers in rural areas.
According to the most recent accounts for Pure Telecom Limited, the company booked sales of more than €24 million in 2017 and recorded a profit of over €483,000.
Written by Laura Roddy and posted on Fora.ie
I’d love up-to-date timetables and a website that didn’t make me feel like walking.
The website is key, bad layout, needs to be made user friendly. Good service overall by Bus Eireann. Use them a lot, Privatisation cant happen over here, we need a company who can make some money on the more popular routes to cover all the losses on the rural routes. A private company will only worry about the profitable routes.
Why oh why oh why can I not find a geographical map of the bus routes? Sure the metro style maps are great and all, but if I am from outside the area and I need to get off the bus at the stop closest to my buddy’s house/my hotel/the local sports pitch, what use are they?
It would cost next to nothing to employ a student to input the routes in Google maps, or to integrate a GPS in to the buses for accurate recording of ACTUAL travel times.
their is a route planner option on Dublin Bus website !.
submitting “opinions ” to the NTA is a bad idea. it will be flooded with biased rhetoric from private companys
I would agree that given the size of the market that a monopoly that is held to standards (and accountable for them) would probably work better. Privatisation is not a really viable proposition – as it only really works well on certain routes. There is a place for the private sector.
The one big change that has to be made is the elimination of the antiquated and ridiculous “stage” system that Dublin Bus use and the gradual removal of cash fares. I have a LEAP card yet I still have to queue and tell the driver my destination or fare. How backward is that? I should be tagging on for 90min of transit and changing modes of transport if I need to.
I don’t get the bus but I hear good things
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